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I downloaded a bad file. How do I get rid of it?

I downloaded a program which was supposed to provide subtitles to un-subtitled torrents. It was a bad file since it has screwed up my computer. I mean in a way that it shows pop-up ads in places that should not have pop-up ads (for example, Facebook, Netflix, shopping sites, and anywhere else), sometimes an ad will pop up in another tab if I click on something unsuspecting, and it also turns un-linked words into links (but I haven't clicked on them ever). I've tried throwing away the program in the trash and I've even emptied my trash but it's done nothing. I figured looking for the files to the program and throwing them out will get rid of them. The thing is, I don't wanna throw out files that I need and I don't even know where to look for the files to the program to trash them. I'm not an expert in knowing what files this program has and what files my computer needs.


I currently have the latest OS X (Mavericks) installed. I've known new OS X to erase old bad stuff and basically start fresh. Should I wait until Yosemite comes out to think about doing anything? Would a cleaning program even get rid of it? I've had it for 2 weeks and it's driving me nuts.

MacBook Pro, OS X Mavericks (10.9.2), 13"

Posted on Sep 28, 2014 11:40 AM

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5 replies

Sep 28, 2014 11:45 AM in response to itsmariacarmen

So far all of the so called "cleaning" programs I have tested have proven to be totally worthless. Most of them caused more harm then good. I strongly recommend against the installation of any of them.


Waiting for the release of Yosemite with probably be fruitless. The odds of it fixing your problem are extremely slim.


I suggest you download and install EtreCheck from http://etresoft.com/etrecheck


Run EtreCheck and publish report here


Allan

Sep 28, 2014 12:03 PM in response to itsmariacarmen

From what you describe, it's almost certainly adware.

Would a cleaning program even get rid of it?

No. Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Such products are very aggressively marketed. They are all scams.

You don't need to install anything to get rid of it. For an explanation or how adware may have come to be installed on your Mac, how to avoid it in the future, and for one possible solution read How to install adware.

Sep 28, 2014 1:56 PM in response to itsmariacarmen

There is no need to download anything to solve this problem.

You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.

Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data before proceeding.

Step 1

From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

Reset the home page and default search engine in all the browsers, if it was changed.

Step 2

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchAgents/com.vsearch.agent.plist

Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with each of these lines:

/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin

Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine item from mplayerx.org.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.

You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Dec 6, 2015 7:47 AM in response to Allan Eckert

Allan,


I have a similar problem on MacAir, and per your suggestion to the prior person who posted, I ran a EtreCheck report. Would be okay if I published a copy for you [or others] to take a look at? My biggest problems are loading Firefox and Chrome--both take much longer now for some reason. And I also have a pop-up menu asking for me to grant permission for RayVAgent to connect to the internet, permission I never grant.


Likewise, my daughter's MacPro is extremely slow. She keeps getting pop-up requests for "Boing-boing" and some other app I haven't heard of. I don't want to impose, and I'm not familiar with how community bulletin boards work. So any protocol advice would be appreciated, especially if I have already inadvertently crossed the line. Should I open up a new line or also post here an EtreCheck report for her?


Thank you.


Curt

I downloaded a bad file. How do I get rid of it?

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