Drizzt90

Q: Anyones health kit app stop working?

I went to bed last night and everything was tracking fine between my Healthkit app and myfitnesspal app. I had 5 or 6 things pinned to my dashboard. I woke up and it is all gone.. Nothing is pinned to my dashboard and when I swipe to put it on my dashboard and press back it still isn't there and I go back in and it is switched off. I click on the Show all data and it does the spiny thinking icon forever and won't populate. But my steps I think are still being calculated in myfitnesspal. I have killed all open apps, soft restart, hard restart and nothing has fixed it. I have the iPhone 6 64gb ATT with the os and all apps updated.

iPhone 6, iOS 8

Posted on Sep 28, 2014 1:00 PM

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Q: Anyones health kit app stop working?

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  • by michaelfromcrystal beach,

    michaelfromcrystal beach michaelfromcrystal beach Nov 19, 2014 5:46 AM in response to terryzx
    Level 1 (0 points)
    Nov 19, 2014 5:46 AM in response to terryzx

    I have a 5s and my health program locks all of the time. I've given up on it until there is a fix. I'm tired of looking at strange data, and rebooting all of the time.

  • by Rev. Jim,

    Rev. Jim Rev. Jim Nov 19, 2014 5:54 AM in response to terryzx
    Level 1 (0 points)
    Nov 19, 2014 5:54 AM in response to terryzx

    I've given up on the Apple Health app. It appears as though no one at Apple has a clue about this bug. Ignoring it doesn't make the issue go away.

  • by roca250,

    roca250 roca250 Nov 19, 2014 6:19 AM in response to Drizzt90
    Level 1 (4 points)
    Mac OS X
    Nov 19, 2014 6:19 AM in response to Drizzt90

    I gave Apple Health app a last try this morning after a recommendation someone made yesterday in this post. Still doesn't work. So I am now officially moving the app to my USELESS APPLE APPS folder which I can't delete.

  • by RADumas,

    RADumas RADumas Nov 19, 2014 7:46 AM in response to Drizzt90
    Level 2 (299 points)
    Mac App Store
    Nov 19, 2014 7:46 AM in response to Drizzt90

    I disconnected Jawbone UP app from Health and they both behaved normally. Linked, they both fail.

     

    Now, the "flights climbed" fails to record hikes up 1000 foot trails. Records it as 0.   The Health App fails all by itself.

  • by Minok,

    Minok Minok Nov 21, 2014 6:08 PM in response to terryzx
    Level 1 (4 points)
    Nov 21, 2014 6:08 PM in response to terryzx

    My issue is with an iPhone 5s using HealthKit.

     

    As others have mentioned, I have disconnected my actual health apps from HealthKit - they no longer sync data between Health App via HealthKit and those apps.

    Jawbone UP & MyFitnessPal - disconnected and working again.

  • by Luekutus,

    Luekutus Luekutus Nov 24, 2014 1:48 PM in response to Luekutus
    Level 1 (4 points)
    Nov 24, 2014 1:48 PM in response to Luekutus

    I was able to get mine working this week-end by restoring from an unencrypted backup as other's have suggested. I also, as a precaution, have been turning off Withings sync after let it sync each day.

  • by JSGermany,

    JSGermany JSGermany Nov 25, 2014 2:10 AM in response to Drizzt90
    Level 1 (0 points)
    Nov 25, 2014 2:10 AM in response to Drizzt90

    Had the same problems the last month with syncing with withings. Health app got up to over 2 GB of data on my iPhone 6. When something was showed in health, every datapoint was imported 6 or 7 times. I'm using the Withings scale since 2011 so it is no surprise when the health app database gets blown up. Tried different ways to avoid, but only an unencrypted backup via iTunes helped for short time, mostly only 1 day. Due to all the replys here (problems with withings, jawbone etc.) I thought this problem is caused by the health app itself.

     

    But surprise. Withings updated its Health Mate App on November, 21st. I made another unencrypted backup via iTunes and restored from that. Since that I'm syncing weight, blood pressure, pulse an O2-saturation with the health app and its working now.

     

    After 4 days my health database takes only 2,5 MB of storage on my iPhone so there are no lags or other problems cause. Must say, I'm happy now.

  • by michaelfromcrystal beach,

    michaelfromcrystal beach michaelfromcrystal beach Nov 25, 2014 6:33 AM in response to JSGermany
    Level 1 (0 points)
    Nov 25, 2014 6:33 AM in response to JSGermany

    Since the withings update of November 21 my data has been working well with health. Unfortunately health still locks up on me and I have to do a shutoff to get it back working. There is definitely a problem with the health program.

  • by JSGermany,

    JSGermany JSGermany Nov 26, 2014 6:03 AM in response to michaelfromcrystal beach
    Level 1 (0 points)
    Nov 26, 2014 6:03 AM in response to michaelfromcrystal beach

    Have you made an unencrypted backup via iTunes before and then restored your phone as a new one? Only this procedure will delete all old health entrys and give you an empty database. You will not loose any other data on your phone as described in Create and delete iPhone, iPad, and iPod touch backups in iTunes - Apple Support. (Except the TouchID has to be new configured.)

  • by michaelfromcrystal beach,

    michaelfromcrystal beach michaelfromcrystal beach Nov 26, 2014 7:27 AM in response to JSGermany
    Level 1 (0 points)
    Nov 26, 2014 7:27 AM in response to JSGermany

    Thank you.  I just tried it and it worked.  I did have it working before, but then the program would still hang up after a few days.  Hopefully this is a solution that will last.  Withings allows you to totally resync data, but myfitnesspal does not, so basically I lost my data for myfitnesspal unless I go back and select each entry for previous days.  It's a small price to pay if it works.

  • by michaelfromcrystal beach,

    michaelfromcrystal beach michaelfromcrystal beach Nov 26, 2014 8:48 AM in response to JSGermany
    Level 1 (0 points)
    Nov 26, 2014 8:48 AM in response to JSGermany

    Well it only took a couple of hours before my health program locked up again.  It always comes back after a restart, but I'm tired of screwing with it.  When it does come back I have to change the order of precedence between the iPhone motion detector and Withings.  About every week I have to re-enter my emergency data.  The program definitely has problems.

  • by Majorgambler,

    Majorgambler Majorgambler Dec 2, 2014 11:05 AM in response to Drizzt90
    Level 1 (0 points)
    Dec 2, 2014 11:05 AM in response to Drizzt90

    So could it have something to do with the fact that the iphone also tracks steps and fitness tracking apps clash with that data and corrupt the health app?

  • by RADumas,

    RADumas RADumas Dec 2, 2014 11:15 AM in response to Drizzt90
    Level 2 (299 points)
    Mac App Store
    Dec 2, 2014 11:15 AM in response to Drizzt90

    There are many failure modes in the Health app. For instance, the "flights climbed" works only if you have very recently calibrated the compass. If it's been a few days, then you might climb a mountain and get credit for one flight. The steps taken and distance are off by a significant amount. They under-report by 15-25%. Sharing data with other apps makes the health app choke and the connected apps choke and crash. Sometimes data is successfully share, usually not. Health app is also very slow to refresh, so it may look like no data is being gathered for a very long time before is magically appears. Or not.

     

    I went to local Apple Store Genius bar and got waved away: The app is not ready for release. Wait for updates before expecting anything. That's their line. Apple knows it's got a shopping list of fatal bugs and is working on it.

  • by Minok,

    Minok Minok Dec 4, 2014 2:18 PM in response to RADumas
    Level 1 (4 points)
    Dec 4, 2014 2:18 PM in response to RADumas

    Agreed.  It is a shame that Apple doesn't just post that to let us know it is working the issues; as a result, I have serious doubts about Apple's ability to write functional software.  Being too quiet makes it worse.

     

    Apple Healthkit and the Health App:

    1. Data exchanges between 3rd party apps and Health App don't work reliably - eg 'asleep' data from Jawbone UP band isn't getting transfered
    2. Data exchanges and data management cause, as you said, the Health App and any 3rd party app using healthkit interconnection to hang (most of the time for me), and become less responsive (quite often)

     

    My advice is:

    • Turn off all healthkit interconnect settings in 3rd party apps and continue to use them the way you were pre iOS8 - maybe with them sharing data via some other web service.
    • Don't bother using healthkit for anything other than entering your emergency medical and contact info so first responders can access it via the lock screen.

     

    I don't get why the compass, of all things, impacts the phone's ability to count steps climbed.  Which way is north (magnetometer) is irrelevant to that task, and compass data would not likely even work in most building stairwells which have lots of steel in their stairs and frame.  Accelerometer is really all that is needed - know which way is down (for phone in pocket) based on gravity, and then detect, based on that, when you see step climbing like motion.

  • by newapplegeek,

    newapplegeek newapplegeek Dec 4, 2014 9:32 PM in response to Minok
    Level 1 (0 points)
    Dec 4, 2014 9:32 PM in response to Minok

    Thank You, Minok.

     

    At last someone with some kind of advice.

    HealthKit has denied any cooperation as an app. I believe the 3rd party apps I've tried to connect w it are making it confused and it doesn't response at all. It doesn't react at all to any attempts to wake it up - hard boot or any..

     

    3rd party apps still get the step and climb count, so I don't quite get the criticism about compass ?! It's the Apples own app that do not response to the data collected..

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