Drizzt90

Q: Anyones health kit app stop working?

I went to bed last night and everything was tracking fine between my Healthkit app and myfitnesspal app. I had 5 or 6 things pinned to my dashboard. I woke up and it is all gone.. Nothing is pinned to my dashboard and when I swipe to put it on my dashboard and press back it still isn't there and I go back in and it is switched off. I click on the Show all data and it does the spiny thinking icon forever and won't populate. But my steps I think are still being calculated in myfitnesspal. I have killed all open apps, soft restart, hard restart and nothing has fixed it. I have the iPhone 6 64gb ATT with the os and all apps updated.

iPhone 6, iOS 8

Posted on Sep 28, 2014 1:00 PM

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Q: Anyones health kit app stop working?

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  • by Clyde X,

    Clyde X Clyde X Dec 10, 2014 5:23 AM in response to Drizzt90
    Level 1 (0 points)
    Dec 10, 2014 5:23 AM in response to Drizzt90

    Unfortunately iOS 8.1.2 does not solve this issue either. Still cannot get anything changed in dashboard, still no data showing up, still cannot store settings in 'Me' . All of the settings that are made are not saved. Settings and changes to dashboard can be made but they do not stick. Soft Reset, hard Resets, deleting all 3rd party apps, it all does not matter, it will still fall back to empty " Steps" and "Walking + Running Distance".

    Looks like a corrupt setting file and no way to delete it...

  • by newapplegeek,

    newapplegeek newapplegeek Dec 10, 2014 10:43 AM in response to Clyde X
    Level 1 (0 points)
    Dec 10, 2014 10:43 AM in response to Clyde X

    This is true. There is no way to reset the health app like the first time when it started to ask personal data. Corrupt setting file sounds about rright.

  • by Dr. Pat,

    Dr. Pat Dr. Pat Dec 18, 2014 8:52 PM in response to Clyde X
    Level 1 (25 points)
    Dec 18, 2014 8:52 PM in response to Clyde X

    I'm in the same boat...nothing works, no data showing in Health

  • by thatnerd,

    thatnerd thatnerd Dec 23, 2014 8:57 AM in response to Dr. Pat
    Level 1 (0 points)
    Dec 23, 2014 8:57 AM in response to Dr. Pat

    Same here. Bought an iPhone 6 plus last week, immediately upgraded to iOS 8.1.2, and had my data until today... when it all vanished, and suddenly no new data is getting recorded.

  • by Jonowitz,

    Jonowitz Jonowitz Dec 27, 2014 10:41 AM in response to thatnerd
    Level 1 (0 points)
    Dec 27, 2014 10:41 AM in response to thatnerd

    Me too. It stopped working yesterday! I lost all recorded data, everything is gone!

  • by Ultravox,

    Ultravox Ultravox Jan 1, 2015 10:51 AM in response to Jonowitz
    Level 1 (1 points)
    Jan 1, 2015 10:51 AM in response to Jonowitz

    I have raised a bugreport (since I could not find one in these threads). Bugreport -

    19360098


  • by jeffreyb,

    jeffreyb jeffreyb Jan 1, 2015 2:09 PM in response to Ultravox
    Level 2 (250 points)
    Jan 1, 2015 2:09 PM in response to Ultravox

    Add me to the list, hard reboot and co didn't solve anything.

    iOS 8.1.2

  • by Clyde X,

    Clyde X Clyde X Jan 1, 2015 6:56 PM in response to Drizzt90
    Level 1 (0 points)
    Jan 1, 2015 6:56 PM in response to Drizzt90

    What finally solved the issue is making a back up of your iPhone and then restore the backup. Everything turned to normal. I did not have to restore the iOS..

  • by intendedspace,

    intendedspace intendedspace Jan 3, 2015 6:32 AM in response to Drizzt90
    Level 1 (0 points)
    Jan 3, 2015 6:32 AM in response to Drizzt90

    I need to add my 2 cents.  HealthKit has serious programming issues.   Hopefully they sort these out before they release iWatch in 2015.  Otherwise the failure of this app and its overall suckiness will be a big news story and may impact the launch of the watch.

     

    Apple and its developers should look to Withings Health Mate for guidance on how to do a health app right.  https://itunes.apple.com/us/app/health-mate-steps-tracker/id542701020?mt=8

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jan 3, 2015 7:06 AM in response to intendedspace
    Level 9 (59,674 points)
    iPhone
    Jan 3, 2015 7:06 AM in response to intendedspace

    intendedspace wrote:

     

    Apple and its developers should look to Withings Health Mate for guidance on how to do a health app right.  https://itunes.apple.com/us/app/health-mate-steps-tracker/id542701020?mt=8

    I don't believe Apple is trying to replace or replicate apps like HealthMate. It's trying to create a platform where app, such as HealthMate can sync information to other apps and to create a space where information can be aggregated and then used. HealthMate is great. It's the app I use to get my heart rate and weight data into Health and from there, sync it to other apps, for example, Lark.

  • by intendedspace,

    intendedspace intendedspace Jan 3, 2015 8:15 AM in response to Meg St._Clair
    Level 1 (0 points)
    Jan 3, 2015 8:15 AM in response to Meg St._Clair

    Before it can aggregate it has to work correctly which it doesn't.  They need to fix that before iWatch is available. 

     

    They are trying to create an app similar to Healthmate.   Healthmate collects and aggregates data and it presents it far superior to Apple's HealthKit.  Apple needs to step up its game.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jan 3, 2015 8:39 AM in response to intendedspace
    Level 9 (59,674 points)
    iPhone
    Jan 3, 2015 8:39 AM in response to intendedspace

    intendedspace wrote:

     

    They are trying to create an app similar to Healthmate.   Healthmate collects and aggregates data and it presents it far superior to Apple's HealthKit.  Apple needs to step up its game.

    No, HealthMate doesn't aggregate data from multiple apps. It collects a variety of data itself. Health doesn't actually collect much data of its own. It aggregates data from an increasingly large number of third party apps.

     

    Submit your feedback directly to Apple using the appropriate link on the Feedback page:

     

    http://www.apple.com/feedback

  • by wZaHK,

    wZaHK wZaHK Jan 6, 2015 12:57 AM in response to Clyde X
    Level 1 (4 points)
    iPhone
    Jan 6, 2015 12:57 AM in response to Clyde X

    I tried this, but it did not work.

    I tried again, this time I did a DFU reset, & then restored the phone - same problem.  I suspect the back up image may have something to do with health app not capturing any data at all. 

     

    I also tried reset of the settings, which I do not recommend, because you need to re-enter wifi passwords, VPN settings etc etc, & that did not work either.

  • by newapplegeek,

    newapplegeek newapplegeek Jan 6, 2015 2:37 AM in response to Drizzt90
    Level 1 (0 points)
    Jan 6, 2015 2:37 AM in response to Drizzt90

    This is bothering me a lot. The HealthKit is NOT working AT ALL and it was one of the main features of the IOS8 on iPhone.

    Is there any other way to influence on the matter?

    Is there any developement on Apples behalf??

    I was under the impression that Health is the platform to collect the data from other apps and present it to the user. Somehow it seems that usage and export/import the data of other apps is the thing that makes HealthKit crash or freeze...

     

    I need some answers , please?!

  • by Clyde X,

    Clyde X Clyde X Jan 6, 2015 2:46 AM in response to wZaHK
    Level 1 (0 points)
    Jan 6, 2015 2:46 AM in response to wZaHK

    I was struggling with this for along time too. The long version is: I deleted all apps that were connected to Health kit, then I deleted all settings in Health (as far as that is possible at all). Then Force quit Health. Then made a full back up of my iPhone on a MacBook (not on iCloud). Then I put back the backup on the iPhone.

    I suppose in that way the settings file of Health was replaced with a workable one. Then opened Health again and saw that I could put in my weight and birth date in "Me" . After that I have installed again, one by one, the apps that are working with Health Kit.

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