treasure hunt

Level 1 (0 points)

Q: I need to reset my encryption password in itunes so I can access my iphone backups my apple ID password doesnt work with it

I need to reset my encryption password in itunes so I can access my iphone backups my apple ID password doesnt work with it

iPhone 6, iOS 8

Posted on Sep 28, 2014 6:30 PM

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Q: I need to reset my encryption password in itunes so I can access my iphone backups my apple ID password doesnt work with it

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Helpful answers

by brenden dv,

brenden dv Oct 1, 2014 7:44 AM in response to treasure hunt
Community Specialists

Oct 1, 2014 7:44 AM in response to treasure hunt

Hi treasure hunt,

If you are having issues with an encrypted iTunes backup of your iPhone, you may find the following article helpful:

iOS: Troubleshooting encrypted backups

Regards,
- Brenden
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by Chris CA,

Chris CA Oct 1, 2014 7:48 AM in response to treasure hunt
Level 9 (79,660 points)

iTunes

Oct 1, 2014 7:48 AM in response to treasure hunt

treasure hunt wrote:

I need to reset my encryption password in itunes

You cannot.
If you cannot figure out your encryption password (see the link posted by brenden dv above), you must restore the iPhone as new.
You will not be able to use that backup.
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