HT201394: Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

Learn about Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus
pughr798

Q: I update software to 8.0.2 on iphone 6 and still no service.... am I missing something?

I've updated to 8.0.2 and restore multiple times and turned off then back on again. What am I missing?? I have an iphone that isn't a phone. I love that it does everything else but above all I prefer it make calls.

iPhone 6, iOS 8, no service

Posted on Sep 28, 2014 5:34 PM

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Q: I update software to 8.0.2 on iphone 6 and still no service.... am I missing something?

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  • by sterling r,

    sterling r sterling r Oct 1, 2014 7:05 AM in response to pughr798
    Community Specialists
    Oct 1, 2014 7:05 AM in response to pughr798

    Howdy pughr798,

     

    It sounds like you have updated to iOS 8.0.2 but cannot connect to your cellular service. I would use the troubleshooting from the followng article, named:

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

     

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by parwinderbatth,

    parwinderbatth parwinderbatth Nov 22, 2014 3:31 PM in response to sterling r
    Level 1 (0 points)
    Nov 22, 2014 3:31 PM in response to sterling r

    Hi Sterling,

     

    i followed the above steps and update my iphone 6 to 8.1.1, but even than its showing no service...

    i have another phone which is catching the network with the same sim and same location ... i bought iphone just a couple of days before, do you think something is wrong with my iphone??

     

    thanks for help!!

    regards

    Parwinder