TS3406: iPhone: Troubleshooting issues making or receiving calls
Learn about iPhone: Troubleshooting issues making or receiving calls
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Helpful answers
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Dec 31, 2014 8:06 AM in response to Mobeatsexprienceby BZer,I finally got the issue resolved.... On the iOS7 device I deleted the devices iCloud backup, turned off iMessage and FaceTime, turned on the iCloud backup, forced a backup, wiped device, restored from backup....issue is gone.
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Jan 18, 2015 8:23 PM in response to lorifromflaby AmirHussein,An important question for using this facility
i have 2 different sims from 2 countries will it be roaming free if I answered the call from the country I am in or not
i.e. answering from any device other than the one been called is chargeable or not?
at least we get benifet of 3 or 4 devices ringing
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Jan 19, 2015 10:35 AM in response to AmirHusseinby LinUK,same problem. iPhone 5 with ios8 is my old contract phone with two more months to run. New phone is 6 plus with a different network. If my new phone rings, my old phone does too. Texts to new phone also go to old. Apple couldn't help. Each phone is set to receive and send only to that phone. Email address is unticked. I have to keep old number for a while as I do still get calls on it. So sick of all the problems lately!
Any more suggestions?
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Feb 4, 2015 3:26 PM in response to LinUKby schunacher,When features become problems it's time for Apple to rethink how it deploys new features.
This multi-phone capability gives you the ability to use multiple phones as "extensions" on one or more numbers to give you a functional model matching that of the old landline based phone service. You can answer your calls in any room with a phone nearby. You can support multiple numbers on the same handset. We used to share the phone in the old days, remember?
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Feb 5, 2015 1:59 PM in response to schunacherby ssschmidt,The intention of the feature was to allow access to phone calls on the computer or iPad. Not so much for "extension" phones.
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Feb 23, 2015 10:51 AM in response to ssschmidtby schunacher,Apple is a marketing machine. Let's not confuse how Apple markets the technology and what the technology actually does. It is apparent that giving customers phone extensions to iPads and computers creates more new revenue for Apple than educating it's customers on how the technology supports old iPhones.
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Mar 19, 2015 5:56 PM in response to Mobeatsexprienceby Bmusgrove,Oh gee thank you oh great purveyor of information technology.
What do you do if all of these are turned off and have never been on? All of m devices do this after the IOS 8.2 update. 4 iPhones and 2 iPads.
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Mar 19, 2015 6:33 PM in response to Bmusgroveby deggie,You have checked that all of them have Cellular Calls turned off? And then reset each one?
Would be a neat trick if you could get phone calls on all devices without using the switches required.
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Mar 19, 2015 7:47 PM in response to deggieby Bmusgrove,I Fixed it but it was messy. I had to turn facetime on, disable IPhone Cellular Calls, turn FaceTime back off, then reset (yes, reset not restart) each device.
Ughhh. I am tired off Apple insisting to turn on certain features every time I update.
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Mar 20, 2015 2:28 PM in response to lorifromflaby jayduarte,I have an iPhone 6 plus for my personal phone and an iPhone 6 on for my work phone. Both are on Verizon but on separate plans with different phone numbers. I have the problem that a call to one would ring through to the other. And it did this for both phone numbers.
I turned off Face and that didn't work. I turned off Handoff and that seemed to work until today. Am having the same problem today. So I turned of iCloud on everything except Find My iPhone. It seems to be working correctly now.
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Mar 20, 2015 2:51 PM in response to jayduarteby rockmyplimsoul,jayduarte wrote:
I turned off Handoff and that seemed to work until today. Am having the same problem today. So I turned of iCloud on everything except Find My iPhone. It seems to be working correctly now.
"Handoff" isn't a setting, it is more of a capability or set of features. I'm not sure what you turned off, but all you had to turn off is "iPhone Cellular Calls" in the FaceTime settings of one or both iPhones, that would take care of this problem. Or, use separate iCloud accounts for work and personal iPhones.
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Mar 20, 2015 2:53 PM in response to rockmyplimsoulby Lawrence Finch,If Facetime is turned off it is necessary to turn it on to see the setting. Facetime can then be turned off, if desired, after turning off the setting.
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Mar 20, 2015 2:57 PM in response to Lawrence Finchby rockmyplimsoul,Lawrence Finch wrote:
If Facetime is turned off it is necessary to turn it on to see the setting.
Yikes, no wonder people get confused! Not a very intuitive way to place a setting, it should be visible regardless of FaceTime being ON or OFF if that's the menu where Apple decided to place it. Will provide feedback accordingly ...
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Mar 20, 2015 3:30 PM in response to Lawrence Finchby Bmusgrove,YYes you must. The thing is... when you turn a parent feature off, it should turn off all sub features. The placement of the IPhone Cellular setting would imply / indicate it is a sub feature of FaceTime. If facetime is off, that phone handoff thingie should not be working.