lovetheduns

Q: On shut down, popup appears to ask if I want to abort installation

Hello!

 

I am currently on a Macbook Pro Retina late 2013 model running Maverick (10.9.5). I have noticed if I shut down my computer, the screen goes grey and a popup appears with the package icon asking me if I want to abort the install in progress. I have no idea what install. If I chose abort, then it immediately shuts down. Next time I try to shut down, it will do the same thing again.

 

This time, I selected Yes to continue installing, another box that was blank appeared and then a few minutes later the Mac shut down.

 

I have not noticed anything weird since-- although I am a paranoid maybe I started to download something nefarious and mistakenly installed it.

 

Any clues as to what this was? Or has anyone else seen this?

 

I am running a Macscan now but I have heard it is pretty unreliable. Any other ideas of things I should do?

 

Thanks!

Christina

Macbook Pro, Mac OS X (10.6)

Posted on Sep 28, 2014 6:53 PM

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Q: On shut down, popup appears to ask if I want to abort installation

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  • by ilydun,

    ilydun ilydun Jul 24, 2015 1:02 PM in response to Eric Root
    Level 1 (0 points)
    Jul 24, 2015 1:02 PM in response to Eric Root

    I tried the suggestions I saw previously posted. I went to "Finder" and then clicked on applications and looked in each subfolder. I found in my Macinstaller folder that there was an application "reset search." I dragged it into the trash and restarted my computer, now the pop up is gone when I shut down. Really hope this helps because I am not a computer technical person so for me to have been able to find this and get rid of the problem is HUGE for me :-)

     

    Ily

  • by Raystrack,

    Raystrack Raystrack Sep 12, 2015 7:22 AM in response to babowa
    Level 1 (0 points)
    Sep 12, 2015 7:22 AM in response to babowa

    I had this problem and had no Reset Search app on my system. Downloading and running the Malwarebytes Anti-Malware.app from http://www.thesafemac.com/ solved the issue. A big thanks for the recommendation.

  • by jorisvda,

    jorisvda jorisvda Sep 22, 2015 2:15 PM in response to lovetheduns
    Level 1 (4 points)
    Sep 22, 2015 2:15 PM in response to lovetheduns

    For me it was also the "completer" (or genieoinnovation.installer)

     

    Delete this and you'll be fine:

     

    ~/Library/Application Support/com.genieoinnovation.Installer/



    PS: ~ is your user directory, it has the same name as your username.

  • by BADAMS06,

    BADAMS06 BADAMS06 Sep 30, 2015 6:16 AM in response to lovetheduns
    Level 1 (0 points)
    Sep 30, 2015 6:16 AM in response to lovetheduns

    GUY All You Gotta Do is go to app store down load app cleaner to help delete linked files,find uninstall mac in applications,,,,,,delete associated files then delete icon (uninstall mac) completely,shutdown pc,restart ,you will see message gone,easy

  • by thomas_r.,

    thomas_r. thomas_r. Sep 30, 2015 6:46 AM in response to BADAMS06
    Level 7 (30,924 points)
    Mac OS X
    Sep 30, 2015 6:46 AM in response to BADAMS06

    App Cleaner X will not help with this, nor will any other "cleaning" app. Further, App Cleaner X has as many 1-star ratings as all other ratings combined. It's not something I'd recommend.

  • by Kurt Lang,

    Kurt Lang Kurt Lang Sep 30, 2015 6:47 AM in response to BADAMS06
    Level 8 (37,939 points)
    Mac OS X
    Sep 30, 2015 6:47 AM in response to BADAMS06

    You won't find any long time Mac users who would agree with that. All such cleaners should be avoided. There isn't one that doesn't remove files it shouldn't. You know, unimportant stuff like system files.

     

    MacKeeper (the worst of the worst), MacClean, CleanMyMac, and any other such useless junk should be avoided entirely.

  • by BADAMS06,

    BADAMS06 BADAMS06 Sep 30, 2015 6:54 AM in response to thomas_r.
    Level 1 (0 points)
    Sep 30, 2015 6:54 AM in response to thomas_r.

    You just need to delete Uninstall mac icon from applications,,,,,

    I only used app cleaner to also delete associated files,to make sure I get rid completely,,

    That's wat I did it worked!!!!!

  • by BADAMS06,

    BADAMS06 BADAMS06 Sep 30, 2015 6:59 AM in response to Kurt Lang
    Level 1 (0 points)
    Sep 30, 2015 6:59 AM in response to Kurt Lang

    I don't use any of that stuff,

    I downloaded from app store #1

    App cleaner assist me to locate n delete associated files

    I need to delete,,,,,if u have this problem,,,delete Uninstall mac icon from applications ,,,,,,

  • by Kurt Lang,

    Kurt Lang Kurt Lang Sep 30, 2015 7:19 AM in response to BADAMS06
    Level 8 (37,939 points)
    Mac OS X
    Sep 30, 2015 7:19 AM in response to BADAMS06

    Yes, if you search for Uninstall and remove just that one item, it will get rid of the annoying popup, but it will also be a very incomplete removal of Genieo.

  • by thomas_r.,

    thomas_r. thomas_r. Sep 30, 2015 10:43 AM in response to BADAMS06
    Level 7 (30,924 points)
    Mac OS X
    Sep 30, 2015 10:43 AM in response to BADAMS06

    BADAMS06 wrote:

     

    I downloaded from app store #1

     

    The app you're referring to is not even remotely "#1" in the App Store. It does not appear anywhere in the lists of the top 12 Paid, Free or Grossing apps.

     

    This is starting to sound like forum spam.

  • by Viddiew3ll,

    Viddiew3ll Viddiew3ll Nov 26, 2015 12:09 AM in response to lovetheduns
    Level 1 (0 points)
    Nov 26, 2015 12:09 AM in response to lovetheduns

    Chiming in. Had the same problem, downloaded the freeware at http://www.thesafemac.com/ and now shut-downs are a breeze. I'll be donating.

  • by Guy Hemmings,

    Guy Hemmings Guy Hemmings Jan 28, 2016 2:17 AM in response to lovetheduns
    Level 1 (4 points)
    Jan 28, 2016 2:17 AM in response to lovetheduns

    I have found the source of the problem, and it is, in the case I have here, the Genieo adware PUP.

     

    The solution

    Open Activity Monitor from the Utilities folder.

    Look down the list of Process Names till you see Installer.

    Highlight it and click the gear icon, and choose Sample Process

    Some seconds later you will see a text file appear entitles Sample of Installer

    There you will see the path to the item that is trying to install.

    In my case /Users/XXXX/Library/Application Support/com.genioinnovation.Installer/Completer.app/Contents/MacOS/Installer

     

    It's just a case of removing the whole folder called com.genioinnovation.Installer

     

    However, that adware has probably insinuated itself elsewhere into the Mac quite likely with a few 'friends', so you should really use AdWareMedic (now owned by Malwarebytes) to get rid of any traces of Genieo, MacKeeper and the other slipstreamed malware.

     

    Hope that helps.

     

    Guy

  • by skybunkerboy,

    skybunkerboy skybunkerboy May 6, 2016 3:54 AM in response to jmdinap
    Level 1 (9 points)
    May 6, 2016 3:54 AM in response to jmdinap

    thanks for the link - it worked a treat!

  • by CharliesMac,

    CharliesMac CharliesMac May 6, 2016 7:57 AM in response to lovetheduns
    Level 1 (4 points)
    May 6, 2016 7:57 AM in response to lovetheduns

    I suddenly received this unusual "Continue the installation" ~ Chose 'Abort' if you wish to cancel the installation." message upon shut down and was unable to click on the Abort option before system quickly shut down. After sleeping overnight on the issue I suddenly remembered I was downloading a huge file of two very large images to Mail, and because the message was taking too long to download to my server I realized the file was too big and I quit Mail during the download. I then took the oversize photos in question and dumped them in the trash and was met with this message. 

     

                                    Screen Shot 2016-05-06 at 10.20.59 AM.png

     

    I selected Empty on the message, this action then emptied my trash. I then shut down and the Abort message appeared one more time. I then restarted and shut down and the file had been cleared from the previous shut down, all was then OK and the system shut down in the normal fashion thereafter.

     

    My only question now is "Where is that temporary file located within El Capitan" just in case this happens again and I don't want to trash my images. The Abort message does not allow enough time to select the Abort option as it ignored my selecting Abort option when I tried to beat the clock before closing down.

  • by earlobe99,

    earlobe99 earlobe99 May 13, 2016 4:51 AM in response to Christia03
    Level 1 (4 points)
    May 13, 2016 4:51 AM in response to Christia03

    Result Christia03! Many thanks

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