Q: jambox had no problem to connect with iPhone 4 S but my new iphone 6 can not see the jambox. Any solution known?

I used my jambox with the iPhone4S via bluetooth without problems. Now i changed to the new iPhone 6 and the new phone can not see the jambox. Is that known and what solution is available?

Posted on Sep 29, 2014 6:45 AM

I have this question too

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by mario49,Helpful

mario49 Oct 1, 2014 11:37 AM in response to rjdit
Community Specialists

Oct 1, 2014 11:37 AM in response to rjdit

Hey rjdit,

Thanks for the question. After reviewing your post, it sounds like you are having trouble connecting to 3rd party devices. I would recommend that you read these articles, they may be able to help you resolve or isolate the issue.

iOS: Troubleshooting Bluetooth connections

iOS: Third-party Bluetooth accessories

Thanks for using Apple Support Communities.
Have a nice day,
Mario
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by rbrylawski,

rbrylawski Oct 1, 2014 11:48 AM in response to rjdit
Level 6 (11,941 points)

Oct 1, 2014 11:48 AM in response to rjdit

Your Jambox think's it's already paired. Google the Jambox pairing directions, but what you'll likely need to do is see if you can put it initial pairing mode.
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by rjdit,

rjdit Oct 2, 2014 12:52 AM in response to mario49
Level 1 (0 points)

Oct 2, 2014 12:52 AM in response to mario49

Problem is solved. Followed you suggestion. Thanks for your efford.
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Q: jambox had no problem to connect with iPhone 4 S but my new iphone 6 can not see the jambox. Any solution known?

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by mario49,★Helpful

by rbrylawski,

by rjdit,

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by mario49,Helpful