can receive mail but stopped being able to send mail

Question

can receive mail but stopped being able to send mail

I can receive mail on my MacBook Pro, but, after 3:03PM on 9/26/2014 I stopped being able to send mail. I get the follingg dialog box.

Interestingly enough the data in this dialog box is out of date. My ISP at this location is not Verizon and there is no mention of iCloud. Nonetheless mail has worked without incident at this location for two years. At my office where I have a MacPro (4.1), Verizon is the ISP but, I believe, iCloud is the other listed server. (Im not there right now, so I ca't check). Incoming and outgoing mail work perfectly at that location. Both computers are rurnning OS 10.8.5. I'd appreciate any insight anyone might Have,

Thanks,

Stephen

MacBook Pro, OS X Mountain Lion (10.8.5), 2.5 GHz Core 2 duo, 4GB RAM

Posted on Sep 29, 2014 6:54 AM

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Answer 1

norm123

Community Specialist

Oct 1, 2014 12:00 PM in response to Stephen Siegel

Hello Stephen,

If you are having issues with sending and receiving email, check out the first two articles to get it sorted out. Also look at the third link and look at the time at which you were having issues as it may be related to an outage of service.

iCloud: Troubleshooting iCloud Mail

http://support.apple.com/kb/TS4002

OS X Mail: Troubleshooting sending and receiving email messages

http://support.apple.com/kb/ts3276

Apple Services, Stores, and iCloud

https://www.apple.com/support/systemstatus/

Regards,

-Norm G.

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