macbook has been hacked and Genius Bar cannot help..anyone here please?!

This might also help:

http://www.ehow.com/how_8682105_check-macbooks-hacks.html

1

Turn on the MacBook.

2

Click on "System Preferences" in the Apple menu. Once the window opens, click on "Accounts," then click on "Login" Items.

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3

Use the "- sign" to remove items that you do not recognize from the list.

4

Note the applications you were using when the problem first occurred and review any software that was recently installed.

5

Check your network activity in your Activity Monitor by locating this file in your Applications/Utilities folder. It will display a list of the processes, statistics, applications, and programs that are currently being used by the computer.

6

Note any consistent action in the Activity Monitor. If you see purposeful activity, then it is likely that an unauthorized user has connected to your computer using remote access.

7

Click on the "System Preferences" window in the Apple menu and launch the System Preferences application. Open the Sharing reference window.

8

If Screen Sharing is enabled for the computer, note users who are currently allowed access to the computer. If you see suspicious activity, disable the Screen Sharing application.

9

Disconnect from the network, unplug the Internet cable and turn off the computer.

10

If problems persist, consult a computer technician.

Read more : http://www.ehow.com/how_8682105_check-macbooks-hacks.html

It seems like what happened was that you were scammed into downloading a remote access program and installing it to your computer. This is a new one on me.

The only absolute positive way to get rid of this is to reinstall your OS.

Run your serial number here:

http://www.chipmunk.nl/klantenservice/applemodel.html

and report back what it says. Then we can go from there.

You might turn off your wifi or unplug the ethernet when you're not using it.

Depending on the exact Mac OS X version running in the computer, you could

erase the system and reinstall it; especially easier if you have a backup of the

content from before you had this problem. A backup that otherwise may have

already been compromised (such as TimeMachine, or a bootable clone that

had been made during the time of untoward adware or malware contact) is not

a reliable or clean source.

{At this time, I see another contributor had posted replies, yet the site does not

show the actual posts; so perhaps it may appear after I post this; but given a

few dozen glitches the ASC site has been experiencing, the cause is unknown.}

In Mac OS X systems later than Lion 10.7, there should be a Recovery startup

mode where you can use OS X Utilities and do several things on the main Mac

hard drive partition where the running OS X is installed; options such as an

archive and install equivalent where your settings may be carried into a new

system folder, but the main system would be new; and your files may (or not)

make the trip. Not sure the best way to go with whatever you have in MacBook.

Hopefully a few others can see your thread and any suggested cures will appear.

An archive on an externally enclosed hard disk drive of your work and files,

would be a fair idea, and also a bootable backup clone on yet another hard drive.

PS: after posting, just now I can see the reply by spudnutty above.

But I don't necessarily understand the links that include bad software topic or

content without divulging them as such... Mouse over but don't click on the

ones that include google syndicated content, or macpaw.

See TheSafeMac for Tech Guides and Adware removal, Adware Medic, and etc

http://www.thesafemac.com/tech-guides/

http://www.adwaremedic.com/index.php

Another note: if you rely on a wireless router, it may have been compromised

and someone else may be accessing your computer if it was; so check your

settings and learn about security in Mac OS X, routers, and wi-fi issues.

In any event...

Good luck & happy computing! 🙂

edited 2x

If your backup includes the problematic files you've been trying to be rid of,

then it would seem to reason you would have to totally reinstall from scratch

and then try to migrate only your user created files from the works involved

which may not have been affected by the malware or other tampered files

the instigating source was allowed to install in the first place.

There is a fair chance you've inadvertently been re-installing the same problem.

And I mentioned this, because a time capsule and other kinds of backup methods

can capture and re-introduce these. So if you had a pre-exposure backup and/or

full system clone, then you could've reverted (re-clone from external HDD) the

system as it was, and use your other backups to migrate the later work files over.

Plus check the system and clones, using adware & malware indentification and

removal instructions from Tech Guides http://www.thesafemac.com/tech-guides/

Hopefully you can get past this issue and on with your projects.

Good luck & happy computing! 🙂