Apple warranty if bought phone from Best Buy?

She did take the receipt to an Apple Store and it was the Apple store employee who told her this ridiculous thing. Her iPhone 5s was acting up lately, and most of the time she was unable to have a conversation without losing her ability to hear the other person. They would continue to hear her. She did take the phone to her carrier, Sprint, thinking it was their problem, and they reset something but said if that didn't help it was probably some kind of hardware problem with the phone. The problem continued, so she made an appointment over the phone with the Apple store and that is when they told her that her warranty had expired. But she had the receipt from Best Buy and so she kept the appointment anyway and showed it to them. At the store, they did look over the phone or did some sort of testing, and told her that they felt it was the carriers problem. So she's kind of stuck in the middle of that. But they basically told her that they wouldn't help her anyway because her warranty has expired even though she showed them the receipt from Best Buy, and gave her that ridiculous explanation. I told her to call AppleCare as suggested above, not the store, and explain the problem to them as was suggested. We'll see what happens. She does have an extended warranty from Best Buy and I believe they will replace her phone with a refurbished one. However, it is still technically under warranty with Apple and so it's the principle of the thing.

Just wanted to let you know that she did contact AppleCare and said that they stayed on the phone with her for two hours, they called Sprint together, and the end result is that she has an appointment at the Apple Store tomorrow and she is to be given a new phone, no questions asked. 🙂

Thanks again for your suggestion.

My daughter went back to the Apple store that had originally refused to admit that her phone was still under warranty, and was given a new phone just as promised. They transferred all the information from her old phone for her, and all appears to be well.

Thanks for your suggestion. I'll pass this along to my daughter.