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poppyseed83

Q: iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

has anyone come accross restore error 53 on an iPhone 6???

iPhone 6

Posted on Sep 29, 2014 2:21 PM

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Q: iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

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  • by mr.rtk,

    mr.rtk mr.rtk Jul 9, 2015 2:55 PM in response to Xthelyricist
    Level 1 (0 points)
    Jul 9, 2015 2:55 PM in response to Xthelyricist

    The information that I provided in my initial post was, in my opinion, quite helpful.  As for my remarks about platforms, I wasn't seeking the opinions or feedback of others.  Thanks.

  • by Matispot,

    Matispot Matispot Jul 21, 2015 8:15 PM in response to poppyseed83
    Level 1 (0 points)
    Jul 21, 2015 8:15 PM in response to poppyseed83

    So. why Apple will not let me fix my iPhone and I just have to use them? Is this monopoly?

  • by deggie,

    deggie deggie Jul 21, 2015 9:04 PM in response to Matispot
    Level 9 (54,669 points)
    iPhone
    Jul 21, 2015 9:04 PM in response to Matispot

    No, it is not a monopoly there are lots of other phones you can buy such as Samsung, HTC, LG, etc. Of course on every one of those if you work on the phone yourself you will void the warranty just like you do if you work on your iPhone.

  • by Xthelyricist,

    Xthelyricist Xthelyricist Jul 22, 2015 9:15 AM in response to Matispot
    Level 1 (15 points)
    Jul 22, 2015 9:15 AM in response to Matispot

    They don't let you fix the phone because if you damage the device or use parts that come from other sources then they are unable to determine if the damage was caused by an error in manufacturing or a makeshift repair.

  • by Xthelyricist,

    Xthelyricist Xthelyricist Jul 22, 2015 9:17 AM in response to mr.rtk
    Level 1 (15 points)
    Jul 22, 2015 9:17 AM in response to mr.rtk

    If you do not seek the opinions of others then do not share your opinion on a forum where people can reply and respond.

  • by PaulieHK,

    PaulieHK PaulieHK Jul 27, 2015 10:55 PM in response to poppyseed83
    Level 1 (5 points)
    Jul 27, 2015 10:55 PM in response to poppyseed83

    Guys,

     

    Thought I would update you with my experience. About 5 weeks ago, the fingerprint settings for my iPhone 6 disappeared. I tried to add them back but it was not possible and I kept getting a screen saying "Failed to add fingerprint - check sensor" or something similar to that. I called apple support and eventually they sent me a diagnostic file and they said there was no hardware issues diagnosed. They suggested to reset the settings. I did this and everything was OK for a few weeks. In that time, I had downloaded the ios 9 beta and it was running fine on the phone.

     

    However yesterday everything went pear shaped!! My phone just turned itself off and I could not turn it back on. Eventually I did manage to turn itself on but the fingerprint settings had again vanished. I then tried to reset settings again and the phone would not turn on. Tried everything but to no avail. I then put it onto restore mode and connected to my mac and tried a restore in iTunes back to 8.4. I then got the dreaded 53 error. I tried about 20 times to no avail. I then called apple support again and they said to me that it looked very much like a hardware failure associated with the fingerprint sensor. They could not get me a genius appointment at any of the stores in HK and told me to go to the store when it opened in the morning. They said they would email the manager. After hanging up with Apple support I researched a little more and I found someone who said that following this article helped the restore get past the 53 error - and guess what, it worked for me. I was able to restore to 8.4 using a backup saved previously in iTunes.

    I still couldn't get the fingerprint sensor working. I went to the apples store and arrived a little early but spoke to one of the guys at the barrier, gave him my applecare number and he had all the details. He said they were expecting me, took me in and explained that they would replace the phone.

    Basically got new phone and restored from 8.4 backup and then have upgraded to ios 9.0 and everything working fine. Very pleased with the apple support.

    I asked the specialist and he said error 53 was either fingerprint sensor or the motherboard. He said that when people start seeing this error or when fingerprints disappear then usually it means a replacement phone if within warranty.

     

    Anyway just thought I would post to help others...

  • by atibadee,

    atibadee atibadee Jul 31, 2015 1:51 PM in response to poppyseed83
    Level 1 (0 points)
    Jul 31, 2015 1:51 PM in response to poppyseed83

    HI

    I have problem with error 53 too

    how to fix it ?

    IF not way to fix I thing not fair for customers because iphone it expensive price

    thx

  • by deggie,

    deggie deggie Jul 31, 2015 1:52 PM in response to atibadee
    Level 9 (54,669 points)
    iPhone
    Jul 31, 2015 1:52 PM in response to atibadee

    It is a hardware error so the only way to fix it is to get your iPhone serviced.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jul 31, 2015 2:23 PM in response to poppyseed83
    Level 6 (13,576 points)
    iPhone
    Jul 31, 2015 2:23 PM in response to poppyseed83

    Was it EVER jailbroke?

  • by deggie,

    deggie deggie Jul 31, 2015 2:26 PM in response to Philly_Phan
    Level 9 (54,669 points)
    iPhone
    Jul 31, 2015 2:26 PM in response to Philly_Phan

    Philly, Error 53 is not one of the errors that has anything to do with a jailbreak. Apple engineers can't even tell you what the error is only that is is a hardware failure most likely associated with the Touch ID. It comes up every time if you have a 3rd party replace the screen and home button.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jul 31, 2015 2:34 PM in response to deggie
    Level 6 (13,576 points)
    iPhone
    Jul 31, 2015 2:34 PM in response to deggie

    deggie wrote:

     

    It comes up every time if you have a 3rd party replace the screen and home button.

    Interesting.  Thanks.

     

    That, of course, leaves the user with a flat brick as Apple won't have anything to do with it afterwards.

  • by deggie,

    deggie deggie Jul 31, 2015 2:37 PM in response to Philly_Phan
    Level 9 (54,669 points)
    iPhone
    Jul 31, 2015 2:37 PM in response to Philly_Phan

    You are absolutely correct. Some people have been able to get their phones working again by having the 3rd party repair sit put the original home button back in. Yet another reason to use Apple for your repair especially if it is a Touch ID model.

  • by ercanSa78,

    ercanSa78 ercanSa78 Aug 11, 2015 2:51 PM in response to KDM666
    Level 1 (0 points)
    Aug 11, 2015 2:51 PM in response to KDM666

    2015, august (iTunes 8.1.4) and still no solution... Mine touch id cable (so thin!) broke while replacing the screen, but after contacting Mac store by phone, by visiting; so much discussions but it comes down to this; your phone is DEAD. "Sorry sir, but you can buy a new one, with guarantee".......
    Using iPhone since the first generations, have had 3, 4, 5 and 6 now. Never have needed the service, always jailbroken, hardware repaired by others or lately by myself, but never experienced such stupidity as the error 53 'hardware' problem....
    I decided today that, after years of enjoying the good things of Apple phones (despite of the stupid incompatibility with other devices) it's finally OVER for me.
    Apple can have mine 8 months old iPhone 6 and stick it somewhere where it fits. No more Apple phones for me..

  • by Philly_Phan,

    Philly_Phan Philly_Phan Aug 11, 2015 3:40 PM in response to ercanSa78
    Level 6 (13,576 points)
    iPhone
    Aug 11, 2015 3:40 PM in response to ercanSa78

    So glad you're happy.  Next time buy a Heathkit.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 11, 2015 4:27 PM in response to ercanSa78
    Level 9 (58,945 points)
    iPhone
    Aug 11, 2015 4:27 PM in response to ercanSa78

    ercanSa78 wrote:

     

    2015, august (iTunes 8.1.4) and still no solution... Mine touch id cable (so thin!) broke while replacing the screen, but after contacting Mac store by phone, by visiting; so much discussions but it comes down to this; your phone is DEAD. "Sorry sir, but you can buy a new one, with guarantee".......
    Using iPhone since the first generations, have had 3, 4, 5 and 6 now. Never have needed the service, always jailbroken, hardware repaired by others or lately by myself, but never experienced such stupidity as the error 53 'hardware' problem....
    I decided today that, after years of enjoying the good things of Apple phones (despite of the stupid incompatibility with other devices) it's finally OVER for me.
    Apple can have mine 8 months old iPhone 6 and stick it somewhere where it fits. No more Apple phones for me..

    Intelligent post. Do everything Apple tells you not to do, jailbreak, self-service, and then when the device fails, you blame Apple. Way to take responsibility for your actions.

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