Roger Barre

Q: Do I need these SMTP account names?

I have two mail accounts: xxxxWORK@mac.com and xxxxHOME@mac.com.

 

When I open Mail Preferences/Accounts, those are the only two accounts listed.

 

But when I open Mail Connection Doctor (as I did today because mail wasn't working), I see the following:

 

xxxxWORK@mac.com - Account Type: iCloud IMAP - Connection and login to server succeeded

 

xxxxHOME@mac.com - Account Type: iCloud IMAP - Connection and login to server succeeded

 

smtp.mac.com (WORK) - Account Type: SMTP - Trying to log in to this SMTP account failed. Verify that the username and password are correct.

 

smtp.mac.com (HOME) - Account Type: SMTP - Trying to log in to this SMTP account failed. Verify that the username and password are correct.

 

----------------

 

So here's my question: do I even need these two smtp.mac.com accounts? What would happen if I deleted them from the SMTP Server List?

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Sep 29, 2014 5:36 PM

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Q: Do I need these SMTP account names?

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  • by brenden dv,

    brenden dv brenden dv Oct 2, 2014 7:50 AM in response to Roger Barre
    Community Specialists
    Oct 2, 2014 7:50 AM in response to Roger Barre

    Hi Roger Barre,

     

    For each email account there will usually be two email servers listed, one for incoming mail and one for outgoing mail. In the case of iCloud, IMAP is used for incoming and SMTP is used for outgoing, as listed in the following article:

     

    iCloud: Mail server settings for email clients

     

    If you are having issues sending email or connecting to the iCloud SMTP servers, you may find the following article helpful, in particular the portion under the heading If you can receive messages but not send messages:

     

    iCloud: Troubleshooting iCloud Mail

     

    Regards,

    - Brenden

  • by Roger Barre,

    Roger Barre Roger Barre Oct 2, 2014 8:01 AM in response to brenden dv
    Level 2 (248 points)
    Notebooks
    Oct 2, 2014 8:01 AM in response to brenden dv

    The odd thing is I have no problem sending mail at all through these two accounts. But still, in Mail Connection Doctor, the two IiCloud IMAP accounts have green lights next to them, and the two smtp.mac.com accounts have red lights next to them.

     

    When I go into Mail Preferences:Accounts I see the outgoing mail server selected for each is iCloud, not SMTP.

     

    Does this make sense?

  • by Eric Root,

    Eric Root Eric Root Oct 2, 2014 12:04 PM in response to Roger Barre
    Level 9 (74,022 points)
    iTunes
    Oct 2, 2014 12:04 PM in response to Roger Barre

    Try Mail/Preferences/Accounts/Account Information - elect the outgoing SMPT server you want to use and then check Use only this sever.

     

    Troubleshooting sending and receiving email messages

  • by Roger Barre,

    Roger Barre Roger Barre Oct 2, 2014 2:20 PM in response to Eric Root
    Level 2 (248 points)
    Notebooks
    Oct 2, 2014 2:20 PM in response to Eric Root

    It gets weirder.

     

    I went into Preferences, and for each count chose the SMTP server and checked "Use only this server".

     

    I closed Preferences and re-opened it: the SMTP server choice had reverted to the iCloud IMAP server. And it works fine. So I'm still able to send and receive, but Prefs keeps choosing iCloud IMAP as the outgoing servers. That's all fine ... my only question remains why when I open Mail Connection Doctor do I see a red dot next to the SMTP servers and a message saying trying to log in failed?

  • by Eric Root,

    Eric Root Eric Root Oct 3, 2014 7:23 AM in response to Roger Barre
    Level 9 (74,022 points)
    iTunes
    Oct 3, 2014 7:23 AM in response to Roger Barre

    It means the SMTP isn't connecting to the server. Is there anything in the Show Details option?