HT204400: Get help with Wi-Fi networks on your Apple TV

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Igglepop
Level 1 (0 points)

Q: Apple TV won't connect to the internet

I'Ve recently installed a new wireless router. all my devices are connecting to the Internet just fine, except my Apple TV which will connect to the network, but not the internet. It will connect, however, via ethernet. Any advice?

AppleTV 2

Posted on Sep 30, 2014 6:44 AM

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Igglepop

Q: Apple TV won't connect to the internet

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  • by vazandrew,

    vazandrew vazandrew Sep 30, 2014 9:03 AM in response to Igglepop
    Level 6 (19,108 points)
    Apple TV
    Sep 30, 2014 9:03 AM in response to Igglepop

    If it's working fine via ethernet then there is likely an issue with the wifi network. Other devices may be working, but that won't rule this out.

     

    If you want to see an accurate picture of your network go to istumbler, netstumbler or similar to get a report, look for signal strength and noise.

     

    Make sure DNS is set to auto on ATV (settings - general - network)

    If there are other wifi devices around, if ATV is in a closed space or on top of something..this will impact performance.

    Try changing channels on router (refer to manual if unsure)