My MacBookPro is about 2 1/2 years old and I have developed a nagging problem of constantly hanging up and watching the color wheel spin. This happens a lot in Safari, Word and Excel and whenever I access my photos in iPhoto. Any suggestions on what I can do/run to eliminate this problem.
MacBook Pro (15-inch Late 2011), OS X Mavericks (10.9.5)
When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
The color wheel started at 10:24:28 and continued until 10:26:00 When I got into the messages this was what I found. There were no messages at the exact time that the wheel started
10/1/14 10:13:53.575 AM com.apple.WebKit.Plugin.64[1869]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
10/1/14 10:28:23.921 AM helpd[205]: Cannot find executable for CFBundle 0x7ffa30d126f0 </Library/Documentation/Help/iWorkFunctionsHelp.help> (not loaded)
I'm not sure that this will help, but it was all that was there.
Jim
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. It will be slow, but there should be no beachballing. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
When I started in Safe Mode, it was very slow as you mentioned. I opened Safari and the screen kept blinking on and off. I did have the spinning beach ball while I was waiting for Safari to open. I then opened IPhoto (another application that I've had issues with) and the following warning popped up.
The system extension “/System/Library/Extensions/AppleUSBEthernetHost.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update.
Not sure what that means but it doesn't sound good. After restarting the system, I'm still experiencing the spinning beach ball and as a matter of fact it was up for well over a minute when I attempted to load Microsoft Word.
JIm
1. Start up in Recovery mode, launch Disk Utility, select the startup volume ("Macintosh HD," unless you gave it a different name), and run Repair Disk (not Repair Permissions.) If any problems are found, repeat. Then restart as usual.
If you don't already have a current backup, you must back up your data before you take the above step. You may be able to back up, even if the system isn't fully functional. Ask if you need guidance.
Directory corruption in a MacOS journaled volume is always the result of a drive malfunction. It's not caused by power failures, system crashes, or anything else. You might choose to tolerate such a malfunction once in the life of a drive. If it's repeated, the drive must be replaced, or there is some other hardware fault that needs to be corrected. Ignoring repeated directory errors will result in data loss.
2. Triple-click anywhere in the line below on this page to select it:
/System/Library/Extensions/AppleUSBEthernetHost.kext
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
Click the "iTunes" link at the top of this page, download iTunes, and install it.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
This is getting a bit confusing. Do I need to do both steps that you laid out. It almost seems like these are two separate procedures.
It almost seems like these are two separate procedures.
They are.
how do I eliminate the spinning color wheel?
