lorifromnew hyde park
Level 1
(0 points)
Q: I want to change my iCloud account on my iphone and ipad but cannot delete original account as I can't remember password or recovery account email. HELP!
I need to change my iCloud account on both my iPhone and iPad (used to be a joint account and not in use anymore) but I cant remember the password to delete the iCloud account on either device OR the rescue email to reset password!!! While I can ask to reset the password I have no idea where the reset email is going!
randers4
Level 9
(62,891 points)
If your current account ID is an updated version of this older ID, try the steps in this article in order to delete the existing account: If you're asked for the password to your previous Apple ID when signing out of iCloud. The last one (change your ID temporarily) will usually work.
If your current account ID is an entirely new ID that was never previously associated with the old email address, contact the Apple account security team for assistance changing the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security.
