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iTunes continues to display 5+GB of photo data usage after all photos have been deleted

Hello there,


I've had no luck finding this particular issue online; I don't know if I'm describing it clearly.


I have an old 16GB iPad (2nd gen I think?) that says I'm holding nearly 6 GB of photos on it when I sync with iTunes, and yet I've imported and deleted all of the photos on the device. There isn't a single photo in the Camera Roll at all anymore.


My wife has had similar problems with her iPhone; after importing and deleting photos, it seems like iTunes isn't correctly resetting the amount of data that's actually taken up by photos anymore.


Does this problem make any sense as I've described it? Short of restoring the iPad altogether, which I really don't want to do, is anyone here aware of how to get iTunes to report this usage correctly? This error is tying up more than one-third of my iPad's storage capacity! 🙂


With thanks,

Dustin.


Mac OS 10.9.3

iOS 7.0.2

iMac, OS X Mavericks (10.9.3)

Posted on Sep 30, 2014 11:37 AM

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Question marked as Top-ranking reply

Posted on Mar 15, 2015 2:15 PM

I was having the same issue on my iPhone. I have an iPad, too, that is doing the same thing (as is my wife's iPhone). Here is what works and what I posted a few minutes ago in the iPhone Apple Support Forum.


I've been searching for an answer to this very problem for a solid day. Here is what I did that worked for me. No reset. No need to upgrade to more Cloud storage or anything else. I had already deleted out every picture from my phone, including "Messages" and the "recently deleted" album, etc. There really are phantom pictures in there, but the only way to see them and delete them is to:


  1. Go to Settings
  2. Date & Time
  3. Untoggle "Set Automatically"
  4. Manually change the date back. For example, if today is March 15, 2015, choose August 1, 2014. (You can change it back once we're done)
  5. Close out of that
  6. Open "Photos"
  7. Select "Albums"
  8. If, like me, you had already cleared out everything from the Camera Roll and "Recently Deleted" folder, you'll smile to see that your "Recently Deleted" folder now has thousands of images back. Those are your phantom photos
  9. Open it, "Select" and start deleting
  10. Now, go back into Settings - General - Usage - Storage - Manage Storage - and you'll notice your Photo & Camera is empty if you deleted everything


I hope this works for everyone and that I saved you all the time I wasted searching for an answer myself -- only to never find one. Now you have the answer.


I went from barely having any room left on my phone to almost brand new again.


Take care.

63 replies

Nov 10, 2015 1:35 PM in response to Dustin.LindenSmith

I had the same problem, but my cause was a little different. Sometimes 3rd party apps store photos on the phone without your knowledge. My culprit was the flickr app. Check the photo settings on your apps. For example, for Flickr:

Settings / Privacy / Photos / Flickr

So, I turned it off and back on and the problem was instantly fixed. Yeah!

--

Apple, a little more detail on what is taking up space would help a lot!

Apr 10, 2016 12:01 PM in response to Dustin.LindenSmith

iPhone 6 Plus, having this issue as well. I show about 55,000 photos in general / about, but the albums that I deleted / Unsynced do not show in the Photos app. to Unsync them I had to create a blank directory and sync that through iTunes. But while I can no longer see the photos they are still taking up space. I tried setting the date back to the day that I purchased it, yet nothing shows up in deleted photos. Help, is driving me crazy.

Aug 26, 2017 1:13 PM in response to scabthepoet

I have an old iphone 4 that was practically bricked by one of Apple's system updates, namely it made it run so hot that the chip for bluetooth and wifi was destroyed, so now I just use it as a dashcam. I can still connect to my PC via USB but one video that was visible on the iphone could not be seen by iTunes (or any of several other programs that are supposed to find hidden files). Your solution enabled me to find the video file and restore it and to delete several other files to free-up storage on the phone, i.e. it helps with restoration as well as deleting "phantom" files. Thanks!

iTunes continues to display 5+GB of photo data usage after all photos have been deleted

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