iPhone5 getting "iTunes could not connect to this iPhone. The session ID is missing." message - Can anyone help?

Hey dv107folsom,

Thanks for the question. After reviewing your post, it sounds like iTunes is not connecting to the iPhone. I would recommend that you read these articles, they may be able to help you resolve or isolate the issue.

iOS: Device not recognized in iTunes for Windows

iOS: Device not recognized in iTunes for OS X

Thanks for using Apple Support Communities.

Have a nice day,

Mario

I have gotten this error message for the past few updates (around iOS 8 update time) on all of my devices. It seems after the update downloads I sign into my device and then the update begins to install that is when the error message comes up. All of the updates update fine though and no real issues have come up because of it. Sounds as though yours is not because of an update, so I'm sorry this is happening and hope you find a fix.

Same for me. I first saw it I believe with 8.0 or 8.0.2; and then again today with 8.1. After it happened, I entered the pass code on the phone, and the phone had updated properly to 8.1; I had to unplug it from the computer and then plug it back in (I only do cable syncs, not wifi). And it all seemed to be updated properly, although who knows if it's connected to all the assorted problems I've had with 8.x (photos odd orientation, play counts not updating, playlists not syncing, music disappearing, album art missing, and so on).

I'm also having this problem since iOS 8.0 with the iPhone 5. My iPhone 6 works fine.

I suggest leaving a feedback as a bug report and give out as such details as possible. In comments box, I simply stated the process iTunes and iPhone 5 went through before getting the pop-up message.

I just updated to iOS 8.2 and I got the same error message first time. I have never got this error message with previous updates.
iPhone5 and iOS 8.2

I have been getting this same message after updates on all my ios devices.

I then have to disconnect and reconnect the device in order for the sync to take place.

It has been since IOS8.

I have submitted bug, but maybe there needs to be more submissions in order for it to be taken seriously.

@Mario, My 5S iphone was connected and downloaded the software update, updated the phone and _then_ tells me it cannot connect.

I'm sorry but it isn't any of the issues that your links refer to.

It is a bug in my ignorant opinion.😕

I am running latest software versions on all devices.

I get this too. Where can I submit a bug report?

It's not a bug, it's a windows issue. In Windows Device Manager select the iphone driver and press 'delete', then 'ok'. Make sure itunes is closed then run the installer again, this time select 'repair if prompted; otherwise the software driver will be installed once the iphone is connected and will install a new driver. Once complete ,your iphone will now be recognised and you should be able to sync.

Thanks for the response - I failed to mention that I'm on a mac - Yosemite 10.10.2

I get the update ok but I just wonder if there is something I'm missing if I get this error. The phone is constantly slow to respond to apps and to the touch. I wait about 1 min for Waze to kick in and then another 30 sec for the map. Very similar in other apps. I'm on the 6+.

I just want Steve back....it was so tight when he was running the ship...

david

Do you not see that we are running Mac OS not Windows?

I'm sorry - I do know that but I am on a Mac but I am getting the same message as the folks on the Windows system. That's what I meant. Sorry for the confusion.

Sorry for the confusion as well, dbmiller. I was replying to raven69david.

I also get this message after every update I just updated to iOS 8.2 and the message popped up again after the update was completed. The phone appears to work just fine. I've even restored the phone,s software and the message still pops up. It must be some kind of bug.

same error when upgrading to 8.2. using an iMac. I shut down iTunes. reset the iPhone (hold home button and top button until apple logo appears. once iPhone restarted, entered my pass code. Then restarted iTunes and all is well.