After updating to iOS 8.0.2 on my iPad mini w/Retina, FaceTime crashes

I updated to iOS 8.0.2 on my iPad mini w/Retina Display 128Gb. Now, when I attempt to open the FaceTime app it begins to initialize and then simply crashes out. I can receive a FaceTime call and the FaceTime app will open but I cannot initiate a FaceTime call. I have “Restored” my iPad mini twice but on both occasions I have restored from a backup. As the behaviour continues, this leads me to believe that my backup is potentially corrupted. I do not wish to “Restore as new” because of the substantial time burden this would place on me to manually reinstall all of my apps, passwords, settings and customizations that ten months of usage of my iPad mini has entailed.

Does anyone have any suggestions on how to correct this problem? Will an impending iOS 8.1 update correct this issue? Thanks in advance for any replies.

iPad, iOS 8, iPad mini w/Retina Display

Posted on Sep 30, 2014 2:21 PM

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9 replies

Oct 3, 2014 7:14 AM in response to BRi_pOLaR

I regret immensely installing 8.0.2 My iPad mini has been spectacular in terms of use for the past 8 months. I am living abroad and rely upon FaceTime and now FT crashes after a few minutes and I have to turn it off, restart and hope that it works. I went to an Apple store and was told that I can't change back to the former system. I have reset 3 or 4 times and nothing improves. Any news when Apple will send an update to correct this? This is so unlike Apple. I have three apple products and the computer update was super.

Oct 9, 2014 7:59 AM in response to BRi_pOLaR

I am heaving the same problem but in this case is rather exemptuated; i live in dubai and in order to use facetime i need a vpn service which i regularly use with facetime and Skype through my ipad mini retina display 2013; the problem started after i upgraded to iOS 8 and then it got worst after the 8.01 and then the 8.02 upgrade, it claimed to fix some bugs but unfortunately it worsen my performance; when i set the vpn on and then use the ipad it constantly shows a grey screen with the words "Poor Coneectivity" and it remains that way for the whole conversation, it is gruesome, i did reset my device and to make matters worse it didn't want to download all my apps from either my itunes nor through my iCloud backup, it was from bad to worse, after i got that settled it still remained the same "poor connectivity" issues as well as the wifi dropping as well as the data, and it claimed that my data and wifi were off when it wasn't.

At first i thought something is not right, not even the iOS 7 did this when it first came out; and today i realised that when i picked up my ipad it was frozen sideways as if i tilted it (when read or watch videos for a better perspective) and i noticed that the lock rotation icon was not turned on and it was locked in that sideways position; i had to reset the ipad and then it started to work again fine except for the facetime, which by the way bluetooth also gives me issues.


the only way i could verify my ipad's status was for me to use my iphone 6's facetime and it worked fine, the tilting the audio as well as the bluetooth; the only issue my iphone 6 gave me was that the wifi and data would suddenly come out asking me to connect to a wifi or turn on data for facetime use etc and it would try to reconnect; which is the same issue that a lot of people are facing with the ios8 upgrade and the latter upgrades were said to fix that particular issue but it didn't.


i am worried and i don't know if my ipad is going through hardware issues or its only the iOS setbacks that came with the upgrade, any ideas, thank you.

Oct 9, 2014 8:17 AM in response to shawnread1234

Since my first post, the situation with my iPad has worsened. I took the iPad to an Apple store here at Paris where I am working for another 2 months before returning to the U.S. where I purchased my iPad that was a great delight for 10 months. The Apple squad restored the iPad. I returned to my flat, tried Facetime that I need daily here and not only did it freeze, the entire iPad would not turn off. Finally I got it turned off and then even email no longer works. I called Apple and they said to take it back to the Apple store. It is under warranty, but if I get another one here the warranty is only 90 days. One article in the press seemed to indicate that a new update will be out late October, but the Apple store did not seem to know about it. What to do??? I wish I had not updated my iPad..

Oct 16, 2014 12:14 PM in response to BRi_pOLaR

Ugh, so it seems like a lot of people are having this issue, myself included.


I have been to the Genius Bar. My iPad has been restored. When I asked around about issues with the current iOS on the iPad mini, some of the employees were like, "uhhh not this isn't a known issue." Pffft, right.


My FaceTime refuses to connect too often. The screen is frozen a lot of the time, so it's almost like the person is still there, even if he has ended the call on his side.


has anything been done to resolve this issue? It's getting super annoying.

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After updating to iOS 8.0.2 on my iPad mini w/Retina, FaceTime crashes

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