iOS 8 Bluetooth issues with Garmin Devices

Question

Level 1

14 points

iOS 8 Bluetooth issues with Garmin Devices

I have 2 Garmin devices, a Edge 1000 and a Forerunner 220. Both functioned perfect on my iPhone 5 with iOS 7. Now with my iPhone 6 and iOS 8.0.2 devices continually drops signal/connections. It is very frustrating, as the coolest feature of the Garmin Edge 1000 is the Notifications on the device through Bluetooth. it does no good to have these cool features if the BT connection fails.. Spot connections on Shoebox BT speaker as well. Garmin Firmware and App are both updated since launch of iOS 8.

Any Suggestions?

Posted on Sep 30, 2014 4:06 PM

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Answer 1

Oct 1, 2014 4:25 PM in response to Zuba

I'm having exactly the same problem with my garmin edge 1000. Worked perfect with my iphone 5 with IOS7, but with the iphone 6 and IOS8 it keeps disconnecting or having problems connecting in the first place.

I've tried uninstalling and updating everything to do with the garmin device and forgetting the pairing but still the same problem at the end of the day 😟

Please help.

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Answer 2

AppleJoe

Community Manager

Oct 3, 2014 7:51 AM in response to Zuba

Hi Zuba,

Welcome to the Apple Support Communities!

I know it is very frustrating when you have such cool features with your Garmin devices that do not work as expected after the iOS 8 update. The first steps I would recommend in this situation would be the ones listed in the attached article.

If you can’t use a Bluetooth accessory or car kit

Have a great day,

Joe

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Answer 3

Zuba Author

Level 1

14 points

Oct 24, 2014 2:48 PM in response to AppleJoe

This did not solve my issue, I have updated to iOS 8.1, reset Network settings. I have tried the above and the BLE Smart Phone functions on the Edge 1000 simply will not stay connected. The regular BT connection works, but not the BLE.

Please anyone!

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Answer 4

Oct 26, 2014 12:38 AM in response to Zuba

TThis worked for me.

Make a backup of your clip files if you have any like a numbers file.

BAckup up the device local on iTunes or in the cloud

reset ALL settings, not just network.

you will need to re-add passwords but it fixed mt blutooth issues.

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Answer 5

Nov 10, 2014 2:18 AM in response to Zuba

Hi,

I have the same issue, and even after all the procedures mencioned, i'm not able to connect the Garmin to the Iphone.

Should i change to a Android phone?

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Answer 6

Zuba Author

Level 1

14 points

Nov 10, 2014 5:52 AM in response to Zuba

I have tried all of the above with no luck. I have since been in touch with Gramin and the back and forth was pretty amazing, a different answer everytime. No solutions... The final solution is they asked me to return the device and see if a new one fixes the issue. I have sent it back and I await the new Edge 1000 to see if this will work.

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Answer 7

Zuba Author

Level 1

14 points

Dec 8, 2014 11:59 AM in response to Zuba

I now have a brand new Garmin Edge 1000 replaced at Garmins request to see if this fixed the issue. It did not. The BLE Connection continues to drop within minutes of the start of ride.

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Answer 8

Dec 14, 2014 4:41 PM in response to Zuba

Sorry that I don't I have answer, but I can confirm I have the same issue.... The BLE connection is not maintained for more then ~ 5 minutes and it never pairs on its own. The regular connection will pair without issue but the BLE never does. I can go in and tell it to connect and it does, but then quickly drops the connection. Very annoying as it is one of the main reasons I bought the 1000.

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Answer 9

May 18, 2015 2:55 PM in response to Zuba

ok I had the same issue with my Nuvi call Garmin tech support @ U.S. toll-free: 1-800-800-1020

they walked me through resetting my Garmin

You will NOT lose your map updates but all your saved locations will be gone

It is worth a try it worked for me 🙂 and I use my Garmin voice command just about every day

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Answer 10

Aug 2, 2015 6:39 AM in response to martin2704

Hey Martin

you say you had the same issue with your nuvi but then you say you used voice command every day...no one here is having an issue with voice command this thread is about the BLE dropping on the Nuvi devices with iPhone 6.

please advise if you had the same issue and Garmin was able to fix this...and please advise a case number to have them look up for us to use as a guide for the fixing of this issue because we dont want to jump thru any more hoops of random CSR's to make us do...we want the actual fix

thank you so much in advance

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Answer 11

LA_Rider

Level 1

4 points

May 26, 2016 9:07 AM in response to Zuba

Go to your Edge 1000 then to wrench/screw driver symbol and access the "Bluetooth." Click on the "smartphone" and then confirm to "Forget Phone." This will delete your current bluetooth connection.

Restart process of pairing your iPhone 6(+)(+s) with your Edge 1000. When is done, verify your connection with your Garmin Connect app on your iPhone and it should have a status of "connected." You should be ready to go.

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