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All replies
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Helpful answers
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Oct 1, 2014 2:39 AM in response to lthomas7091by léonie,I have tried deleting the photos in these new photo stream albums, but they keep reappearing. How do I delete them for good?
Where have you deleted the photos?
In the "Shared > iCloud" section of the iPhoto library, or from the monthly events? Or from the monthly events "Aug 2014 Photo Stream" or similar? Deleting from the monthly streams will only delete them from the library, but not from the Photo Stream. They may be synced back, when you switch the photo stream on and off. You need to delete the photos from both places, if you want them to be gone for good.
But remember, deleting a photo from "Shared > iCloud" section will delete it from the photo stream on all devices you are syncing with the photo stream.
See this link: iCloud: How to delete photos from Photo Stream
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Jul 3, 2015 6:24 AM in response to léonieby MrIndesign,I deleted them from every source possible and they reappear anyhow.
And even if it would not be a bug, but a feature, it would be a very bad one anyway.
Any feedback from Apple regarding this?
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Jul 3, 2015 6:28 AM in response to MrIndesignby Terence Devlin,Feedback on what? A vague description of a problem?
There are 9 different versions of iPhoto and they run on 10 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.
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Jul 3, 2015 7:34 AM in response to Terence Devlinby MrIndesign,I have all systems on all OS up to date, always.
It occurred the first time when I installed the public version of the new photos app.
I deleted photos from there and from my phone, checked different streams and also iCloud.com.
Nothing was there, also the photo trash was emptied.
Up to now it happened three times. Latest today. Just opened it and saw new photos.
The upsetting part of it is not only the bad user experience from something I expect to work, but that photos I wanted to be deleted permanently are still somewhere on the servers! That is basically unacceptable.
I synced photos to iCloud shortly before the desktop app was released. No other source.
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Jul 3, 2015 9:03 AM in response to MrIndesignby Terence Devlin,I have all systems on all OS up to date, always.
Is there a reason you don't identify the OS and the version? We see a wide variety in what people call 'up to date'.
It occurred the first time when I installed the public version of the new photos app.
So it's a question about Photos.app and not iPhoto?
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Jul 3, 2015 9:46 AM in response to Terence Devlinby MrIndesign,I am not sure if the app (photos) itself is even the problem or the underlying architecture of the whole cloud service.
As I said photos have been deleted permanently but reappeared nevertheless.
As I'm on the go I cannot give you the exact version number of osx, but it is up to date of there hasn't been an update today.
My iPhone runs on 8.4.
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Aug 1, 2015 2:14 AM in response to MrIndesignby MrIndesign,Nice how loud it was before. And now: nothing!
I would like to have a statement by Apple why permanently deleted photos were still in the cloud.
And as far as I know my TimeCapsule was not connected during that time as it didn't work with my new router.
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Aug 1, 2015 2:43 AM in response to MrIndesignby Terence Devlin,If you want something from Apple contact them. You're not talking to Apple here, only other users. If you want help, ask and provide actual details. But it does sound like you're not quite sure about how iCloud Library works.
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Aug 1, 2015 2:45 AM in response to Terence Devlinby MrIndesign,Look, I think you still believe it is a user problem, but it is a product one.
I ended up here as I tried to find help for my problem. So if I've overseen a possibility to reach Apple directly, I'd appreciate the direct contact info / link (honestly).
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Aug 1, 2015 6:37 AM in response to MrIndesignby Terence Devlin,There's a link at the bottom right hand of every page on the website - Contact Us.
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