After updating to iOS 8.0.2 my iPhone is stuck in a loop of showing me the loading apple logo for about a minute, then the screen goes blue and the process starts over.

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Simmo1997 Author

Level 1

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After updating to iOS 8.0.2 my iPhone is stuck in a loop of showing me the loading apple logo for about a minute, then the screen goes blue and the process starts over.

I can turn the iPhone off by holding down the power button and releasing when i see the blue screen. I have tried to restore the iPhone in iTunes by putting it into recovery mode, but after about 10-20 minutes of it restoring the iPhone suddenly looses connection with the computer and goes back into the loop process. What should i do?

iPhone 5s, iOS 8

Posted on Sep 30, 2014 11:37 PM

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Answer 1

norm123

Community Specialist

Oct 3, 2014 12:14 PM in response to Simmo1997

Hello Simmo1997,

Sorry to hear about your issue but let’s see if we can get your iPhone back up in running. If your iPhone is disconnecting when trying to restore then check out the article below to get you started with isolating the issue. Let me know if it gets resolved or if you discover a new symptom.

iTunes: Resolve USB-related alerts

http://support.apple.com/kb/HT5772

Regards,

-Norm G.

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