Hello there, JustAGirl247.
It sounds like you are having issues connecting to the iTunes Store and getting a blank page. The following Knowledge Base article offers up some great steps for verifying connectivity:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
- Update iTunes to the latest version.
- If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
- You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
- If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
- If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Additionally, this article provides some additional recomendations if the issue persists:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
If none of this resolves the issue, then your next step would be to download and install a fresh copy of iTunes from http://www.apple.com/itunes/download.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
