VinceCharming
Level 1 (5 points)

Q: iPad 2 keeps crashing rebooting after ios 8 update

Since updating my iPad 2 to ios 8 I have had numerous problems with it, first thing that happened was the accesscibility features came on and would'nt turn off, had to attach to my mac and disable them in itunes, also while this was occuring the ipad 2 kept randomly rebooting, this is still occuring, I have so far done a soft reset and a hard reset, I've done a restore, I've updated to ios 8.2 and still the same things happening, this is starting to get very annoying.

 

iPad 2 was working fine until this update . .  please can anyone assist . . .

Posted on Oct 1, 2014 2:38 AM

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VinceCharming

Q: iPad 2 keeps crashing rebooting after ios 8 update

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  • by VinceCharming,

    VinceCharming VinceCharming Apr 26, 2015 4:19 AM in response to Ken Haggerty
    Level 1 (5 points)
    Apr 26, 2015 4:19 AM in response to Ken Haggerty

    It was worth a try, at least I get more response on here to my questions and queries than I do from Apple Customer Support.

  • by PrabuBLR,

    PrabuBLR PrabuBLR Apr 29, 2015 3:13 AM in response to VinceCharming
    Level 1 (0 points)
    Apr 29, 2015 3:13 AM in response to VinceCharming

    Hi,

     

    I had similar problem in the last week of March 2015 when iOS8.2 patch is released, after installation in couple of days in went into boot loop mode, still not working.

     

    Please see below threads for info, tried various options but no solution yet.

    https://discussions.apple.com/thread/6984462

     

    https://discussions.apple.com/thread/6921623

     

    Similar like your case Apple Support told me related to Hardware issue - I was told charging port is problem but I can vouch that battery is charging even today without power source iPad getting to boot loop if battery problem or charging problem it will not charge again.

     

    Please review my earlier threads, if possible help.

     

    Regards

    Prabu

  • by DukeEdgar,

    DukeEdgar DukeEdgar Apr 29, 2015 3:26 AM in response to VinceCharming
    Level 1 (0 points)
    Apr 29, 2015 3:26 AM in response to VinceCharming

    I actually managed to fix the rebooting issue with my iPad. I installed iBackupBot, connected the iPad, and had a look at the log as it was crashing. In my case, it turned out that a process called com.apple.datamigrator kept starting and, because some Apple Maps files were corrupted, caused a EXC_CRASH (SIGABRT) resulting in the reboots. I managed to extract these files from another backup (from my iPhone actually) and import them into this backup, also using iBackupBot. I restored this and the iPad now works again as it should.

     

    Hth,

    Edgar

  • by PrabuBLR,

    PrabuBLR PrabuBLR Apr 29, 2015 3:45 AM in response to DukeEdgar
    Level 1 (0 points)
    Apr 29, 2015 3:45 AM in response to DukeEdgar

    I tried using iBackupBot using my iPad Air it does not recognized the device, as iPad is re-booting always (boot loop).

     

    To verify iBackupBot I tried my iPhone 4, logs are coming up fine I mean it is collecting the logs.

     

    Is there a way get log details in a re-booting/boot loop iPad device please.

     

    Regards

    Prabu

  • by VinceCharming,

    VinceCharming VinceCharming Apr 30, 2015 3:40 AM in response to PrabuBLR
    Level 1 (5 points)
    Apr 30, 2015 3:40 AM in response to PrabuBLR

    All I can suggest is you continue to see if you can resolve the issue yourself with assistance from the Apple community, as much like myself, it would appear that Apple Support are not willing to help unless you pay the Out of Warranty service charge.

  • by VinceCharming,

    VinceCharming VinceCharming Apr 30, 2015 8:16 AM in response to DukeEdgar
    Level 1 (5 points)
    Apr 30, 2015 8:16 AM in response to DukeEdgar

    I'll have a look at this, but not holding out much hope, but anything better than being charged £206

  • by Pete Kroner,

    Pete Kroner Pete Kroner May 4, 2015 7:42 PM in response to VinceCharming
    Level 1 (21 points)
    Desktops
    May 4, 2015 7:42 PM in response to VinceCharming

    My iPad with 8.3 is still mysteriously rebooting itself and or freezing several time a day.

    Is this why the sales and popularity of the iPad has dropped so dramatically recently according to business reports?

    Until they get this fixed no one can recommend Apple iPads...and there are so many equal contenders at the market place.

  • by metaweb,

    metaweb metaweb May 5, 2015 3:12 PM in response to Pete Kroner
    Level 1 (20 points)
    May 5, 2015 3:12 PM in response to Pete Kroner

    Apple will never fess up to selling a slew of iPad lemons. The best

    strategy  for them is to ignore the past and focus on the future. I too

    ended up with an iPad brick after updating to iOS8. I don't touch my iPad3

    anymore and am consumer shy to purchase another.

     

    On Monday, May 4, 2015, Apple Support Communities Updates <

  • by Stalan,

    Stalan Stalan May 6, 2015 12:10 AM in response to DukeEdgar
    Level 1 (0 points)
    May 6, 2015 12:10 AM in response to DukeEdgar

    The same process seems to be causing me the same problems. But how do I figure out which files are corrupted? This is my log:

     

    Incident Identifier: 49EA416F-8E8B-49BA-A6E0-DF3F5C2C89AC

    CrashReporter Key:   f6733d54fb70032e11e6fc3dd2cf1c17b135c346

    Hardware Model:      iPad2,1

    Process:             com.apple.datamigrator [463]

    Path:                /System/Library/PrivateFrameworks/DataMigration.framework/XPCServices/com.apple .datamigrator.xpc/com.apple.datamigrator

    Identifier:          com.apple.datamigrator

    Version:             ???

    Code Type:           ARM (Native)

    Parent Process:      launchd [1]

     

     

    Date/Time:           2015-05-06 08:58:11.830 +0200

    Launch Time:         2015-05-06 08:57:57.058 +0200

    OS Version:          iOS 8.3 (12F69)

    Report Version:      104

     

     

    Exception Type:  EXC_CRASH (SIGABRT)

    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Triggered by Thread:  1

     

     

    Last Exception Backtrace:

    (0x260b8132 0x34353c72 0x260bd5f8 0x260bb4d4 0x25fea9d4 0x1ecb06c 0x1ee29bc 0x1ee881c 0x1ee9074 0x1ee6986 0x87f22 0x88b30 0x348bdc7e 0x348ca866 0x348cb89e 0x34a3fda4 0x34a3faf8)

     

     

    Thread 0 name:  Dispatch queue: com.apple.main-thread

    Thread 0:

    0   libsystem_kernel.dylib         0x349ae49c 0x349ad000 + 5276

    1   libsystem_kernel.dylib         0x349ae290 0x349ad000 + 4752

    2   CoreFoundation                 0x2607d7ee 0x25fae000 + 849902

    3   CoreFoundation                 0x2607bdb4 0x25fae000 + 843188

    4   CoreFoundation                 0x25fc799c 0x25fae000 + 104860

    5   CoreFoundation                 0x25fc77ae 0x25fae000 + 104366

    6   Foundation                     0x26d30dbc 0x26d26000 + 44476

    7   Foundation                     0x26d7ee78 0x26d26000 + 364152

    8   libxpc.dylib                   0x34a5f97c 0x34a54000 + 47484

    9   libxpc.dylib                   0x34a61004 0x34a54000 + 53252

    10  com.apple.datamigrator         0x00089964 0x84000 + 22884

    11  libdyld.dylib                 0x348fbaac 0x348fa000 + 6828

     

     

    Thread 1 name:  Dispatch queue: com.apple.root.default-qos

    Thread 1 Crashed:

    0   libsystem_kernel.dylib         0x349c1df0 0x349ad000 + 85488

    1   libsystem_pthread.dylib       0x34a42c92 0x34a3f000 + 15506

    2   libsystem_c.dylib             0x34960934 0x34917000 + 301364

    3   libc++abi.dylib               0x33b5fbb8 0x33b5f000 + 3000

    4   libc++abi.dylib               0x33b7966a 0x33b5f000 + 108138

    5   libobjc.A.dylib               0x34353f0e 0x3434d000 + 28430

    6   libc++abi.dylib               0x33b76dec 0x33b5f000 + 97772

    7   libc++abi.dylib               0x33b765ac 0x33b5f000 + 95660

    8   libobjc.A.dylib               0x34353d46 0x3434d000 + 27974

    9   CoreFoundation                 0x260bd5f8 0x25fae000 + 1111544

    10  CoreFoundation                 0x260bb4d4 0x25fae000 + 1103060

    11  CoreFoundation                 0x25fea9d4 0x25fae000 + 248276

    12  MapsDataClassMigrator         0x01ecb06c 0x1ec7000 + 16492

    13  MapsDataClassMigrator         0x01ee29bc 0x1ec7000 + 113084

    14  MapsDataClassMigrator         0x01ee881c 0x1ec7000 + 137244

    15  MapsDataClassMigrator         0x01ee9074 0x1ec7000 + 139380

    16  MapsDataClassMigrator         0x01ee6986 0x1ec7000 + 129414

    17  com.apple.datamigrator         0x00087f22 0x84000 + 16162

    18  com.apple.datamigrator         0x00088b30 0x84000 + 19248

    19  libdispatch.dylib             0x348bdc80 0x348bc000 + 7296

    20  libdispatch.dylib             0x348ca866 0x348bc000 + 59494

    21  libdispatch.dylib             0x348cb89e 0x348bc000 + 63646

    22  libsystem_pthread.dylib       0x34a3fda6 0x34a3f000 + 3494

    23  libsystem_pthread.dylib       0x34a3faf8 0x34a3f000 + 2808

  • by DukeEdgar,

    DukeEdgar DukeEdgar May 6, 2015 12:46 AM in response to Stalan
    Level 1 (0 points)
    May 6, 2015 12:46 AM in response to Stalan

    The standard logfiles/crash reports do not have sufficient details to tell you which part of the data is throwing errors during migration. You'd need to install something like iBackupBot (the free trial version is fine for this) and follow the actual logs as a crash is happening. If you post that online somewhere I can try and take a look.

  • by VinceCharming,

    VinceCharming VinceCharming May 6, 2015 5:31 AM in response to VinceCharming
    Level 1 (5 points)
    May 6, 2015 5:31 AM in response to VinceCharming

    I wouldn't even bother contacting Apple Support/Customer Services to find out what the fault is, as their only bit of advice revolves around you spending £200+ for an out of warranty repair, no real answers will be given.

  • by ssconative,

    ssconative ssconative May 6, 2015 1:43 PM in response to VinceCharming
    Level 1 (0 points)
    May 6, 2015 1:43 PM in response to VinceCharming

    I'm experiencing the exact same symptoms and have also tried all the steps you have.  The black reboot screen comes up about every minute!  This is so maddening!  I've restored, and done everything.  Still no success.

  • by VinceCharming,

    VinceCharming VinceCharming May 8, 2015 12:42 AM in response to ssconative
    Level 1 (5 points)
    May 8, 2015 12:42 AM in response to ssconative

    You too probably have a hardware failure then at a guess, you could try reaching out to Apple Customer Services or Support and see if they can help you, but don't expect any straight answers back, took about 1-2 months before they actually gave me any sort of answer as to what the hardware fault was, then told me it would cost £206 to repair as it was out of warranty.

     

    But then again you could be one of the lucky ones who have had theirs swapped out FOC for having something like the home button not working . . . very strange system they have for deciding who pays and who doesn't, I'm actually emailing customer service every day at the moment asking how they decide, but my emails are still being ignored as they deem the case closed.

     

    Good luck and please post how you get on, as I'm sure everyone else reading this would like to see how others get on with Apple Customer Service/Support.

     

    I know I'll be interested.

  • by CheesHeadDon,

    CheesHeadDon CheesHeadDon May 12, 2015 2:15 PM in response to cmfhb
    Level 1 (0 points)
    May 12, 2015 2:15 PM in response to cmfhb

    I had the same problem  and I did everything reboot and restart restore nothing happened then I did a restore to factory default but set it up as a new device that seemed to help as I only downloaded one or two of my apps from the cloud  and it has yet to crash

  • by stardustag,

    stardustag stardustag May 12, 2015 9:05 PM in response to CheesHeadDon
    Level 1 (0 points)
    May 12, 2015 9:05 PM in response to CheesHeadDon

    Finally read through the whole thread.  Bravo, VinceCharming!  Sad to know that noone has really come up with a solid solution for the issue though.

     

    Am having the same issue.... my ipad isn't staying up long enough for me to install new IOS version or sync.... it's frustrating!

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