Q: iPad 2 keeps crashing rebooting after ios 8 update
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Nov 5, 2014 9:29 AMby Star Traveler,Here are the official contact channels for Apple ... if anyone wants to know ...
Apple Support
Apple Retail Store - Genius Bar
http://www.apple.com/retail/geniusbar/
Product Feedback
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Nov 5, 2014 9:43 AMby Star Traveler,I would say that this was a successful resolution! That was a good deal and now you have a model which will have a longer product life than the one before.
As for the hardware failure ... if the iPad is self-reporting a hardware failure on it's logs, there's not too much to say about it, one way or another. It simply has to be replaced, and that's the end of the story. All in all, with this hardware failure, I would say you came out pretty good!
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Nov 5, 2014 10:11 AMby Pete Kroner,I seem to have the same problem....sporadic stop and go freezing and then a black screen with the white apple logo for several minutes.
I've never experienced this problem before updating to 8.1
Does apple ahem a fix?
I've never heard of such a problem with any other tablet.
Is Apple recommending going back to 7?
Pete
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Nov 5, 2014 10:25 AMby Star Traveler,Pete Kroner wrote:
Is Apple recommending going back to 7?
No, Apple has never gone back to an earlier version, since the beginning of iOS on the first iPhone.
But one thing to be aware of is that at every major upgrade in the iOS there has always been glitches and bugs that require minor updates. And actually that's been the case with every computer company and product I've ever seen in the last 30 years, not to say anything about the iOS in the last 7 years.
What Apple does is take the Apple Support cases to the software engineers to analyze problems and then issue fixes. This kind of process has been going on forever in the computer world ... :-) ...
If you haven't submitted an Apple Support case yet, then do so, and then it can be analyzed and fixed if it requires one. However, they may have a solution for you, but you'll have to find out. At the very least you should have a hardware check, as I've been reading about users here who have had hardware failures on their iPads.
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Nov 5, 2014 10:55 AMby VinceCharming,Star Traveller, ]
just venting mate, have had it up to here with Apple and I've been down the official channels and been to the Genius Bar etc etc, where they did a reset to factory defaults and it still crashed/looped and they then had to go get a Manager who told me it was a Hardware fault, this by the way was without anyone actually doing anything apart from the reset, no one looking at log/crash files, no one doing any diagnostic's on it, nothing/nada, all I got was "Its a hardware fault, its out of warranty, choice are buy another or see how much we can do a trade in"
So hope you'll understand why I'm venting.
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Nov 5, 2014 10:57 AMby VinceCharming,Hi again Star Traveler,
the email address I provided was the one given to me by the nice Apple support person on the end of the phone today, so I think its a fairly official contact channel also, all be it a final solution
But thank you for the other ones, which I've already exhausted.
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Nov 7, 2014 6:58 AMby VinceCharming,I have once more completed a Default Factory Restore of my ipad and disabled the WiFi and stopped every single app be it of Apple origin or other from using cellular data and now my iPad 2 appears to be stable, not crashed for 12hrs . . . . .
Lets see what happens
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Nov 7, 2014 7:03 AMby kent low,In fact, you hacking into my account, I did not report that you have a very good, because you misunderstood me hacking my girlfriend, and you come in trouble me busy for a few weeks, you reject it.
发自我的 iPhone
在 2014年11月7日，下午10:58，Apple Support Communities Updates <discussions-updates@apple.com> 写道：
Apple Support Communities
VinceCharming has posted in the Using iPad community.
iPad 2 keeps crashing rebooting after ios 8 update
I have once more completed a Default Factory Restore of my ipad and disabled the WiFi and stopped every single app be it of Apple origin or other from using cellular data and now my iPad 2 appears to be stable, not crashed for 12hrs . . . . .
Lets see what happens
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Nov 7, 2014 7:05 AMby Star Traveler,According to various tech news articles, there is a revision coming out (iOS 8.1.1) that is supposed to address some issues having to do with the older chip in the iPad and iPhone older models. Keep an eye open for that one and see what happens from other user reports. This might be the thing that helps out a number of iPad 2 owners who are still having problems.
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Nov 7, 2014 7:08 AMby Star Traveler,I suggest you contact Apple Support if someone is hacking into your iPad ...
Apple Support
Apple Retail Store - Genius Bar
http://www.apple.com/retail/geniusbar/
Contacting Apple
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Nov 7, 2014 7:37 AMby slumper,Saw this. They are putting it to beta now and this is the first time they've done this with a minor update.
Fingers crossed anyway.
iPad still crashing but thankfully not as often as when it first started. I turned it off completely and let it rest for a few days, I think it appreciated that. My ipad doesn't have a cellular connection so its hard to troubleshoot the wifi option.
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Nov 9, 2014 11:20 PMby JamesHartline,Should I just finally throw in the towel and stop spending more money on Apple Products for defectiveness? I have had to replace iPods because Apple wants to charge me the same price for a replacement battery as the price of the ipod, the battery only lasts one year. Yet, I have bought hundreds of itune songs. They don't care, they want to charge me for outrageous battery replacement prices. The adapter cords start wearing out on my iPad within weeks of useage, thus requiring me to buy more replacements for them. Now, the IOS 8 update has caused my Ipad 2 to freeze over and over, causing me to lose stuff I was working on. Why are Apple products so bad when it comes to quality and they treat us like open wallets when it comes to the way they treat us when it is the company's fault. Microsoft has never treated me like this when it comes to their product defects and replacements.
