Q: Iphone freezes when I do not answer a call

Hello guys,

I have been experiencing this issue since more than a year ago with my iphone 5S and now it happens the same with my iphone 6+.

When I do not answer a call the cellphone just freezes and I need to reboot in order to be able to get access to the phone again, I do not know if you guys are experiencing the same, I would appreciate you support.

thanks

Jose

iPhone 6 Plus, iOS 8

Posted on Oct 1, 2014 5:12 AM

I have this question too

Q: Iphone freezes when I do not answer a call

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by braden85,Helpful

braden85 Dec 3, 2015 4:42 PM in response to Jersep
Community Specialists

Dec 3, 2015 4:42 PM in response to Jersep

Hi Jersep,

Since this is an issue that has carried over from one device to a new device, it seems like the source of this issue may be from your data in your backup. Try using the following article to restore your software and test the device as a new phone, free from your backup data, to see if this affects the issue:

iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137

Thanks for coming to the Apple Support Communities!

Regards,

Braden
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Q: Iphone freezes when I do not answer a call

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by braden85,★Helpful

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by braden85,Helpful