Ishak Ansari
Level 1 (0 points)

Q: iMessage inactive

Hi,

 

My iMessage shows inactive, when i try login into account it shows error message in popup "Could not sign in to iMessage - Could not sign in. Please check your network connection and try again". This is happening since I had installed maverick on my mac book pro. Recently had upgraded to Yosemite Beta 4. Still this problem exist. Also on my apple setting About this Mac Serial number shows "Unavailable".

 

Please help how to resolve this issue. Do I have to format my mac and install beta version again?

 

Rgds,

IA

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Oct 1, 2014 5:30 AM

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Ishak Ansari

Q: iMessage inactive

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  • Helpful answers

  • by Lanny,

    Lanny Lanny Oct 1, 2014 5:41 AM in response to Ishak Ansari
    Level 6 (8,041 points)
    Desktops
    Oct 1, 2014 5:41 AM in response to Ishak Ansari

    Some people have had luck by signing out on all devices, Macs and iDevices, and then signing back in. Also, I had previous success when changing the Apple ID password. It's Messages, not iMessage.

     

    P.S. You shouldn't be talking about Yosemite, in violation of your NDA. Your post will be subject to removal.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 1, 2014 11:45 AM in response to Ishak Ansari
    Level 9 (73,348 points)
    Applications
    Oct 1, 2014 11:45 AM in response to Ishak Ansari

    HI,

     

    Try this Doc FaceTime, Game Center, Messages: Troubleshooting sign in issues

     

     

    3Sigcopy2.png

    7:45 pm      Wednesday; October 1, 2014

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Eric Root,

    Eric Root Eric Root Oct 1, 2014 12:59 PM in response to Ishak Ansari
    Level 9 (74,165 points)
    iTunes
    Oct 1, 2014 12:59 PM in response to Ishak Ansari

    If your serial number is unavailable, it sounds like your logic board was replaced, but the serial number wasn't flashed onto the new logic board. You'll need to visit an Apple Store or Authorized Service Provider to correct this.

     

    Genius Bar Reservation US

     

    Authorized Service Provider

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 1, 2014 1:09 PM in response to Eric Root
    Level 9 (73,348 points)
    Applications
    Oct 1, 2014 1:09 PM in response to Eric Root

    Also on my apple setting About this Mac Serial number shows "Unavailable".

     

    How did I miss that ???

     

     

     

     

    3Sigcopy2.png

    9:09 pm      Wednesday; October 1, 2014

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Eric Root,

    Eric Root Eric Root Oct 2, 2014 7:17 AM in response to Ralph Johns (UK)
    Level 9 (74,165 points)
    iTunes
    Oct 2, 2014 7:17 AM in response to Ralph Johns (UK)

     

  • by vbischoff,

    vbischoff vbischoff Oct 16, 2014 8:31 PM in response to Ishak Ansari
    Level 1 (0 points)
    Oct 16, 2014 8:31 PM in response to Ishak Ansari

    I am having a similar issue where my iMessages, it won't activate.  I've tried turning it on & off on my iDevices but so far I've had no luck.

  • by Lanny,

    Lanny Lanny Oct 16, 2014 8:37 PM in response to vbischoff
    Level 6 (8,041 points)
    Desktops
    Oct 16, 2014 8:37 PM in response to vbischoff

    Try actually turning off your iDevices, as in powering them off, or rebooting them.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 17, 2014 1:47 PM in response to vbischoff
    Level 9 (73,348 points)
    Applications
    Oct 17, 2014 1:47 PM in response to vbischoff

    Hi,

     

    That really is not enough info.

     

    On What devices is iMessages not working ?

    What have you done on each effected device ?

     

    What, if any, error messages are you seeing ?

    There are 4 error messages in the Link I posted above.

    There is the separate issue of the missing Serial Number that is not listed by Apple any where.

    There are more recent issues of the one to Contact Support.

    There is a more "silent" issues where Contacts are reported as "Not Registered" only on the Mac.

     

    If you are using an Apple ID that is not lined to iCloud then link it to iCloud.

     

     

    3Sigcopy2.png

    9:47 pm      Friday; October 17, 2014

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by RussatMMC,

    RussatMMC RussatMMC Dec 4, 2014 8:56 AM in response to Ishak Ansari
    Level 1 (0 points)
    Dec 4, 2014 8:56 AM in response to Ishak Ansari

    Here's what worked for me:

     

    In Safari, go to appleid.apple.com

    Log in with your Apple ID

    Choose Manage my Apple ID

    Choose Passwords and Security

    Set up a security question and answer

    Enter birthday information

    Save

    Restart Messages