Firefox

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Klimbo Author

Level 1

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Firefox

Hey guys,

i have the following problem:

The MacBook Pro (Late 2013) of my workmate crashes every day.

If that's happen, there is a screen with a crash-message and then the MacBook restart's.

I think, the Mozilla Firefox could be reason for the crashes.

Firefox was every time started, when the crash was happened.

Another workmate had the same problem and fixed with stop using the firefox.

The problem is: They don't want to use another browser, until they're not sure that the firefox is the reason for the crashes.

Have anyone the same problem? Or an idea how to fix it? Or an idea what's the reason for that?

Hope you understand me - Just a stupid, german Sauerkraut.

Thank's for help!

Klimbo

P.S.:

MacBook Pro Late 2013, 15", with Retina

Processor: 2 GHz Intel Core i7

RAM:16 GB 1600 MHz DDR3

Graphics Card: Intel Iris Pro 1536 MB

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Oct 1, 2014 6:55 AM

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Answer 1

Oct 1, 2014 8:50 AM in response to Klimbo

Klimbo wrote:

...I think, the Mozilla Firefox could be reason for the crashes.
Firefox was every time started, when the crash was happened.

Another workmate had the same problem and fixed with stop using the firefox...

I've been using Firefox for years without the problem you're describing. It's possible that there are issues with the localized version they're using but I doubt it.

Do you know where they're getting Firefox from? This is a reliable download source for Firefox that also offers a version which is kept current with security updates but isn't otherwise constantly changing the way the standard release version is. Firefox can also be customized with a wide variety of extensions and some they're using may not play well together.

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Answer 2

Klimbo Author

Level 1

0 points

Oct 1, 2014 9:04 AM in response to FatMac-MacPro

I think they got it from the normal mozilla website.

And they have the correct current version of firefox.

The issue only appears on those Mac's, where Firefox is in use. We have about 30 Mac's.

Is it possible that firefox does have problems with other programs like Adobe Photoshop or InDesign?

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Answer 3

Oct 1, 2014 9:11 AM in response to Klimbo

Is there any information of use in "the screen with a crash-message" that's displayed? I doubt there's an issue with Photoshop or inDesign, but I'd suggest checking the extensions and plugins they're using in Firefox; they should only be obtained from Mozilla's Firefox extension website.

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