activesync not actively syncing.

Question

activesync not actively syncing.

Hello,

I have an iPhone 6 Plus and am on 8.02. I have set up my work's exchange account through my company which uses an activesync server and get confirmation that everything is connected properly. However, nothing is syncing and I'm not receiving email (inbox is empty). I have the exact same set up on my ipad which is working fine. Took it to our support desk and they are also at a loss as to what is wrong. I'm receiving personal email just fine. Any ideas?

Thanks,

Posted on Oct 1, 2014 9:26 AM

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Answer 1

Nubz N.

Community Moderator

Oct 4, 2014 8:39 AM in response to Stinky Grapefruit

Hi Stinky Grapefruit,

Are you able to get mail manually as opposed to pushed email?

This article helps troubleshoot push issues.

iOS: Troubleshooting Exchange ActiveSync 'Push' issues

Note there's a link at the bottom for the Enterprise Deployment Guide which may help too.

Best,

Nubz

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Answer 2

Oct 4, 2014 12:36 PM in response to Nubz N.

Thanks! We figured it out. It had to do with the number of devices that had been linked to the webmail server. I had to go into webmail outlook preferences and unlink old devices.

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Answer 3

Nubz N.

Community Moderator

Oct 4, 2014 2:46 PM in response to Stinky Grapefruit

Hi Stinky Grapefruit,

Glad you got it figured out. Good job.

Take care,

Nubz

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