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Q: Sound Issues
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Oct 4, 2014 9:09 AMby pedro d,Hello there, laurynmcelroy.
The following Knowledge Base article offers up some great steps for troubleshooting issues with your iOS device and receiver issues:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Follow these steps to resolve the issue:
- Increase the volume during the call.
- Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
- Make sure nothing is plugged into the headphone jack or the dock connector.
- Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
- Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
- If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
- Restart the iPhone.
- Make sure your device is up to date.
- If the issue is not resolved, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
