IOS 8.0.2 Speakerphone Not Working

Question

Level 1

14 points

IOS 8.0.2 Speakerphone Not Working

I was running IOS 8 on my iPhone 5 without issue. However, after updating to IOS 8.0.2 the speakerphone stopped working.

1. Earbuds work, holding it up to my ear during a phone call with the speaker turned off works.

2. When speaker is selected during a phone call no sound comes out of the phone speaker.

3. When playing a song from iTunes no sound is produced from the speaker whether it is held up to my ear or held away only earbuds work with iTunes

4. Siri works but does not produce any sound output except through earbuds

Everything worked fine until I updated to 8.0.2. I've Restored the phone 3 times while directly connected to my Mac using iTunes 14.4.

I really wish I could downgrade to IOS 7. I have 8 other devices I've bought for family members and have had to advise them not to upgrade until these issues are fixed.

If there are any suggestions, other than restoring the phone which had already been done a number of times, I'd be happy to entertain them.

Posted on Oct 1, 2014 12:13 PM

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Answer 1

Best reply

cody58078

Level 1

5 points

Oct 2, 2014 6:52 AM in response to gary_s

I'm having this problem as well except the speaker works just fine but the microphone for the person to hear what I'm saying when I'm using speakerphone does not work.

I just got the iPhone 6 yesterday and was really disappointed that it isn't working 100% ... such a disappointment.

Anybody have any suggestions?

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Answer 2

Oct 3, 2014 1:57 PM in response to cody58078

This is happening to me as well. Got a new iPhone 6 and no one can hear me on speaker. Fixes?

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Answer 3

Oct 4, 2014 5:39 AM in response to TootToot28

same issue... I can hear on speaker, they can not. When not on speaker...sounds distant. So disappointed...quality has rarely been an apple issue.

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Answer 4

gary_s Author

Level 1

14 points

Oct 6, 2014 9:50 AM in response to gary_s

Update to my original post:

I've tried the following without success:

1. Erase the phone and restore from my iCloud backup

2. Erase the phone and set up as a new phone

3. Turn on Bluetooth, Turn off Bluetooth

4. Plug in earphones and leave in for several minutes then unplug

5. Press the lower right corner of the phone for about 20 seconds in case a contact was loose

Nothing worked so far in regard to getting sound out of the speaker with the momentary exception documented below.

When using bluetooth with Google Glass I noticed on a phone call that the Bluetooth would cut out and sound would momentarily come out of the phone speaker then bluetooth would reconnect and sound would once again come out of the earpiece.

Once again this did not occur until the IOS 8.0.2 update.

iPhone 5 Model A1428

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Answer 5

Oct 9, 2014 11:34 PM in response to gary_s

Same, this happen to me too on iPhone 5..

Everything seem to be okay with IOS8, after i update to IOS8.0.2, this seem to happen which my internal speaker cannot work..

No sound from the caller..

My friends can heard me.. But I cannot heard from them..

If use loud speaker okay, so now i own iphone which cannot cannot operate properly..

Hahaha.. Need to use loudspeaker..

Apple, please fix this.. Help..

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Answer 6

clikchic

Level 1

0 points

Oct 14, 2014 2:29 AM in response to gary_s

I am having similar issues. Speakerphone on a phone call works, but itunes music does not play through the phone speaker, but works ok through our blue tooth car stereo. I attempted using voice turn by turn navigation last week and was having trouble with sound but put it down to my not being familiar with the software, but once the Bluetooth was connected it worked fine. I can't hear video sound on my phone either, or music on google play.

Please fix this apple, very poor form!

FWIW, I am using the iPhone 6, with IOS 8.0.2

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Answer 7

clikchic

Level 1

0 points

Oct 14, 2014 2:32 AM in response to gary_s

Ok, looks like doing a reset fixed it. Give that a try, those of you who are having issues.

You hold down the power and home button for 10 seconds to reset. (is that what it is called, I forget the proper name)

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Answer 8

maurih

Level 1

9 points

Oct 14, 2014 3:54 AM in response to TootToot28

i have the same problem, u solve this?

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Answer 9

Oct 14, 2014 1:03 PM in response to gary_s

I am also facing the same issue, my i phone arrived yesterday and i updated ios 8.2.

On speakerphone nobody is able to hear my voice.

Plz fix this issue at earlies or tell me the way how to fix it manually.

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Answer 10

Oct 14, 2014 1:05 PM in response to novideoipod

I am also facing the same issue, when on speakerphone, i can hear their voices but they cannot hear mine.

have you fixed this??

ios version 8.0.2

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Answer 11

clikchic

Level 1

0 points

Oct 14, 2014 10:10 PM in response to gary_s

Try doing a reset, it worked for me.

Turn your iOS device off and on (restart) and reset

The reset option not restart.

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Answer 12

Krnlptl

Level 1

8 points

Oct 21, 2014 6:21 PM in response to TootToot28

having the same problem, doesn't work even after 8.1 update. Anybody found a fix? Need help

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Answer 13

Krnlptl

Level 1

8 points

Oct 21, 2014 8:51 PM in response to Gauravchicago

Fixed it. for all those having this issue on their new iPhones, you got to remove the factory plastic wrap so that the mic for speaker phone located at the ear piece can receive your voice..

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Answer 14

sunestik

Level 1

0 points

Oct 22, 2014 8:55 AM in response to gary_s

I have a similar problem too. All of a sudden my the speakerphone stopped working and the microphone as well. I was running iOS 8.0.2. I've tried to restart my iPhone 5s twice and then the mic was working again but not the speakerphone. I updated to iOS 8.1 but nothing changed. Any help please?

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Answer 15

Oct 27, 2014 12:20 PM in response to vincent_a8fm

I know what I am gonna say may not sound scientific, but it works for me.

I could only hear sound using speakerphone and earpiece, but not when I held my ears against the phone.

I have tried literally everything including turning on and off the mute switch, Bluetooth and rebooting a thousand times. But then, accidentally, I dropped my phone on the ground, and the problem goes away. Sound is back on!!!

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