marcibro

Q: My new iPhone 6plus suddenly has no sound

All sound is gone. I've tried everything  anyone with a fix?

Posted on Oct 1, 2014 2:24 PM

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Q: My new iPhone 6plus suddenly has no sound

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  • by Nubz N.,Helpful

    Nubz N. Nubz N. Oct 4, 2014 12:22 PM in response to marcibro
    Community Hosts
    Oct 4, 2014 12:22 PM in response to marcibro

    Hi marcibro,

     

    By "All sound it gone" it sounds like there are no alert sounds, no music, no phone receiver sound.

     

    Not sure if "tried everything" includes all the steps in this article, but see if there is something else to try.  Although the new phones aren't mentioned, the troubleshooting still applies.

     

    iPhone: No sound or distorted sound from speaker

     

    1. 1.Verify that the volume is set to a level you would normally be able to hear.
    2. Ensure that there is nothing plugged in to the headset jack or the dock connector.
    3. If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
    4. Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
    5. If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
    6. If the iPhone is paired with a Bluetooth headset or car kit:
    7. Restart the iPhone.
    8. If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
    9. If the issue is not resolved, please contact Apple Support.

    Learn more about troubleshooting iPhone hardware issues.

    Take care,
    Nubz

  • by Phi91,Helpful

    Phi91 Phi91 Aug 10, 2015 6:43 AM in response to Nubz N.
    Level 1 (10 points)
    Aug 10, 2015 6:43 AM in response to Nubz N.

    I have the same issue with Marcibro. my iphone 6 plus suddenly have no sound. i tried to press to the volume button but the word appeared on the screen was headphones even i didn't put the headphones in. the sound just work with the headphones only. that can't speaker. Can you please help me? thanks

  • by GinoLim,Helpful

    GinoLim GinoLim Aug 20, 2015 5:29 AM in response to Phi91
    Level 1 (5 points)
    Aug 20, 2015 5:29 AM in response to Phi91

    I Have the same issue with Phi91 also. Any solution ?

    thanks

  • by Phi91,Helpful

    Phi91 Phi91 Aug 20, 2015 3:22 PM in response to GinoLim
    Level 1 (10 points)
    Aug 20, 2015 3:22 PM in response to GinoLim

    I was turn off my phone over a night and went to sleep. when I wake up, I turned it on, and the sound was OK. Hopefully it can help u solve the problem.

  • by g.aguila,Helpful

    g.aguila g.aguila Aug 26, 2015 4:03 AM in response to GinoLim
    Level 1 (5 points)
    Aug 26, 2015 4:03 AM in response to GinoLim

    Hi,

     

    There is a button above your volume button, please adjust that button.

     

    Regards,

  • by jc3willi,Helpful

    jc3willi jc3willi Sep 1, 2015 8:26 AM in response to marcibro
    Level 1 (5 points)
    Sep 1, 2015 8:26 AM in response to marcibro

    Purchased iPhone 6 plus five weeks ago and the first problem was lack of sound. Checked volume buttons and settings to make sure then went to individual sounds for ring, messages, text, etc. and most did nothing when clicked. Changed options however still nothing when a call came in. Phone was replaced last week due to software problem and it was a joy to actually hear phone ring!
    A week later and I have voice messages for missed calls that never rang. Back to Apple store.

  • by jc3willi,

    jc3willi jc3willi Sep 1, 2015 12:33 PM in response to jc3willi
    Level 1 (5 points)
    Sep 1, 2015 12:33 PM in response to jc3willi

    Chat person had no answer. Went into Apple store to learn about the mute button above volume buttons on left. Nothing mentioned when I purchased it, in Quick start guide, initial search I read or when trying to diagnose. Apparently familiar to long time Apple product users however this is my first and while happy to have this solved, unhappy that it even exists to be a problem.

  • by Abbey.place22,

    Abbey.place22 Abbey.place22 Sep 4, 2015 5:57 AM in response to jc3willi
    Level 1 (5 points)
    Sep 4, 2015 5:57 AM in response to jc3willi

    So I would definitely check the little button that switches back-and-forth above your volume buttons make sure that it doesn't show orange or red because that's a do not disturb button, also I would get a can of compressed air and make sure to blow out your charging port in your headphone jack. And some cases actually muffle the sound so that you do miss the calls.

  • by bokone,Helpful

    bokone bokone Sep 28, 2015 7:59 AM in response to marcibro
    Level 1 (5 points)
    Sep 28, 2015 7:59 AM in response to marcibro

    Same thing on my 6S+...temp fixed, went to settings>sounds>ringer and clicked to play my selected ring tone.  It played and the other sounds came back.  Another BUG!

  • by avidskier,Helpful

    avidskier avidskier Sep 29, 2015 12:13 PM in response to bokone
    Level 1 (10 points)
    Sep 29, 2015 12:13 PM in response to bokone

    I have this problem, however my phone rings when there's an incoming call, but not sound for email or text messages.  I didn't have this problem before the IOS 9.0.1 upgrade.   I've turned my phone off and on and still nothing.

     

    Any one else have this partial problem?

  • by avidskier,Helpful

    avidskier avidskier Sep 29, 2015 12:17 PM in response to bokone
    Level 1 (10 points)
    Sep 29, 2015 12:17 PM in response to bokone

    I just tried this and it worked.   I wonder how long this will last.

  • by avidskier,

    avidskier avidskier Sep 29, 2015 12:20 PM in response to avidskier
    Level 1 (10 points)
    Sep 29, 2015 12:20 PM in response to avidskier

    When the screen is locked, there is no sound for email or text messages.  When the phone is open and I'm using it, then I get the email and text sounds.   Does anyone else have this particular problem?

  • by saifonfromnull,

    saifonfromnull saifonfromnull Oct 10, 2015 5:55 AM in response to avidskier
    Level 1 (0 points)
    Oct 10, 2015 5:55 AM in response to avidskier

    i has same you .what should i do ?please someboby help me ?

  • by LaraStone,

    LaraStone LaraStone Oct 10, 2015 6:41 AM in response to marcibro
    Level 1 (0 points)
    Oct 10, 2015 6:41 AM in response to marcibro

    I have the same problem on iPad.

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