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Question: My new iPhone 6plus suddenly has no sound

All sound is gone. I've tried everything anyone with a fix?

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Aug 10, 2015 6:43 AM in response to Nubz N. In response to Nubz N.

I have the same issue with Marcibro. my iphone 6 plus suddenly have no sound. i tried to press to the volume button but the word appeared on the screen was headphones even i didn't put the headphones in. the sound just work with the headphones only. that can't speaker. Can you please help me? thanks

Question marked as Helpful

Oct 4, 2014 12:22 PM in response to marcibro In response to marcibro

Hi marcibro,


By "All sound it gone" it sounds like there are no alert sounds, no music, no phone receiver sound.


Not sure if "tried everything" includes all the steps in this article, but see if there is something else to try. Although the new phones aren't mentioned, the troubleshooting still applies.


iPhone: No sound or distorted sound from speaker


  1. 1.Verify that the volume is set to a level you would normally be able to hear.
  2. Ensure that there is nothing plugged in to the headset jack or the dock connector.
  3. If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
  4. Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
  5. If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
  6. If the iPhone is paired with a Bluetooth headset or car kit:
  7. Restart the iPhone.
  8. If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
  9. If the issue is not resolved, please contact Apple Support.

Learn more about troubleshooting iPhone hardware issues.

Take care,
Nubz

Question marked as Helpful

Sep 1, 2015 8:26 AM in response to marcibro In response to marcibro

Purchased iPhone 6 plus five weeks ago and the first problem was lack of sound. Checked volume buttons and settings to make sure then went to individual sounds for ring, messages, text, etc. and most did nothing when clicked. Changed options however still nothing when a call came in. Phone was replaced last week due to software problem and it was a joy to actually hear phone ring!
A week later and I have voice messages for missed calls that never rang. Back to Apple store.

Question marked as Helpful

Sep 1, 2015 12:33 PM in response to jc3willi In response to jc3willi

Chat person had no answer. Went into Apple store to learn about the mute button above volume buttons on left. Nothing mentioned when I purchased it, in Quick start guide, initial search I read or when trying to diagnose. Apparently familiar to long time Apple product users however this is my first and while happy to have this solved, unhappy that it even exists to be a problem.

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Question marked as Helpful

Oct 4, 2014 12:22 PM in response to marcibro In response to marcibro

Hi marcibro,


By "All sound it gone" it sounds like there are no alert sounds, no music, no phone receiver sound.


Not sure if "tried everything" includes all the steps in this article, but see if there is something else to try. Although the new phones aren't mentioned, the troubleshooting still applies.


iPhone: No sound or distorted sound from speaker


  1. 1.Verify that the volume is set to a level you would normally be able to hear.
  2. Ensure that there is nothing plugged in to the headset jack or the dock connector.
  3. If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
  4. Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
  5. If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
  6. If the iPhone is paired with a Bluetooth headset or car kit:
  7. Restart the iPhone.
  8. If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
  9. If the issue is not resolved, please contact Apple Support.

Learn more about troubleshooting iPhone hardware issues.

Take care,
Nubz

Oct 4, 2014 12:22 PM

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Question marked as Helpful

Aug 10, 2015 6:43 AM in response to Nubz N. In response to Nubz N.

I have the same issue with Marcibro. my iphone 6 plus suddenly have no sound. i tried to press to the volume button but the word appeared on the screen was headphones even i didn't put the headphones in. the sound just work with the headphones only. that can't speaker. Can you please help me? thanks

Aug 10, 2015 6:43 AM

Reply Helpful (745)
Question marked as Helpful

Sep 1, 2015 8:26 AM in response to marcibro In response to marcibro

Purchased iPhone 6 plus five weeks ago and the first problem was lack of sound. Checked volume buttons and settings to make sure then went to individual sounds for ring, messages, text, etc. and most did nothing when clicked. Changed options however still nothing when a call came in. Phone was replaced last week due to software problem and it was a joy to actually hear phone ring!
A week later and I have voice messages for missed calls that never rang. Back to Apple store.

Sep 1, 2015 8:26 AM

Reply Helpful (46)
Question marked as Helpful

Sep 1, 2015 12:33 PM in response to jc3willi In response to jc3willi

Chat person had no answer. Went into Apple store to learn about the mute button above volume buttons on left. Nothing mentioned when I purchased it, in Quick start guide, initial search I read or when trying to diagnose. Apparently familiar to long time Apple product users however this is my first and while happy to have this solved, unhappy that it even exists to be a problem.

Sep 1, 2015 12:33 PM

Reply Helpful (8)

Sep 4, 2015 5:57 AM in response to jc3willi In response to jc3willi

So I would definitely check the little button that switches back-and-forth above your volume buttons make sure that it doesn't show orange or red because that's a do not disturb button, also I would get a can of compressed air and make sure to blow out your charging port in your headphone jack. And some cases actually muffle the sound so that you do miss the calls.

Sep 4, 2015 5:57 AM

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Sep 29, 2015 12:13 PM in response to bokone In response to bokone

I have this problem, however my phone rings when there's an incoming call, but not sound for email or text messages. I didn't have this problem before the IOS 9.0.1 upgrade. I've turned my phone off and on and still nothing.


Any one else have this partial problem?

Sep 29, 2015 12:13 PM

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Question: My new iPhone 6plus suddenly has no sound