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All replies
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Helpful answers
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Jan 31, 2016 8:44 AM in response to marcibroby williame1958,Go to settings and make sure your Bluetooth is set to OFF. This happened to me and since I have several Bluetooth devices around the house, the iPhone was picking up on these instead of going through the phones speaker.
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Feb 3, 2016 12:06 PM in response to marcibroby Rubens da Silva,My problem is similar, but instead of no sound, I get a buzzing sound. I don't know how else to describe it. The sound turns into a buzzing, vibrating sound. I first heard it when listening to music through Bluetooth. But then it happened while I was texting. Turning off Bluetooth doesn't help. Playing with the volume doesn't help. The only way to get it to go back to normal is to reset the phone by doing a hard reset (home + power button). That lasts about a week or so. Then the sound goes back to the buzz again. I contacted Apple support and they had me 'Reset All Settings'. That worked for about a week. Now they want me to restore the phone to factory settings. I think these are all temporary fixes for a software bug with the OS.
By the way – this is also on a new iPhone 6s Plus.
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Feb 20, 2016 8:21 PM in response to Nubz N.by Slameador,Nubz N.
1.Verify that the volume is set to a level you would normally be able to hear.
- Ensure that there is nothing plugged in to the headset jack or the dock connector.
- If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
- Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
- If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
- If the iPhone is paired with a Bluetooth headset or car kit:
- Try turning off Bluetooth.
- If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
- If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
- If the issue is not resolved, please contact Apple Support.
Learn more about troubleshooting iPhone hardware issues.
#7 helped me. I just lost the sound from text alerts, music, ringing, etc. I restarted the phone and all is fine now. I don't know how long it will last, but for now I can watch videos, listen to music and hear my phone when it rings.
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Feb 22, 2016 10:58 AM in response to bokoneby janicefromphiladelphia,Amazing. This helped me. I could have swore I turned it up and it still did not work. but today. I did exactly as your post said and wow!!!! the ringer sound was turned down and now, I went to listen to music, blasting I meant blasting. thank you. I am still scratching my head
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Feb 24, 2016 12:10 PM in response to g.aguilaby Clyde Crocker,Just GOTTA reply, here. Have a 6 plus. Happened to be away from wifi, so opened the GolfTec app on the phone I almost always only open on the iPad And to take a quick look at my last lesson video. No audio. Did a quick check on Clash of Clans. No audio. Tried Boom Beach. No audio. I usually play those apps with the sound off, anyway, so would not have noticed except for the test. Tried another game. No audio.
Checked the Videos app, Music app, opened a trailer on IMDb, and played a message on the phone app. All had audio.
Rechecked the game apps using headphones. Audio worked just fine.
DId a search and found this thread. Got a headache from slapping my forehead so hard.
My excuse is that the Otterbox case protects the phone so well, it protects one from remembering the mute button is hidden away under a protective cover. Musta muted it a long time ago at a movie and forgot about it. Since music, videos and streaming plays fine, and the phone is on vibrate, I just never noticed it.
thanks for this thread, so I didn't have to embarrass myself actually asking the question, first. LOL
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Feb 24, 2016 10:45 PM in response to Rubens da Silvaby StigBull,I have the exact same problem. The sound doesn't completely disappear (well, the custom ringtone and SMS sound does), but every other sound, sounds like they have been converted to 4-bit audio. I mean, you can clearly hear the original sound clip, but it's clipped and distorted in a way that makes it completely unusable.
A reboot always fixes this.
This happened on my 6 Plus and happens on my 6S Plus, so I doubt any factory settings reset will help.
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Mar 2, 2016 2:06 PM in response to mann4567by Jakesomestuff,What a simple solution to something two T-mobile stores could not figure out either
This was my problem too for 2 months....
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Mar 2, 2016 6:46 PM in response to williame1958by Gbpob,turning off Bluetooth worked to get my sound back for texts and notification. Thanks!
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Mar 12, 2016 5:11 PM in response to marcibroby Louis2121,try going to "settings".
Turn off bluetooth
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Mar 12, 2016 6:10 PM in response to Rubens da Silvaby Rubens da Silva,I returned my iPhone 6s Plus to Apple and received a replacement. It worked fine for a few weeks, until the day that the sound crapped out again. It's not as severe as my last phone, but it still happens. I've reset the phone in order for it to go back to normal. The next time it happens I'll try turning off Bluetooth. But even if that works, I can't leave Bluetooth off all the time. How might this issue be related to BT? Could there be an app that corrupts the BT in the iPhone? If we could isolate what app it is maybe we remove it or contact the developer for a more permanent fix.
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Mar 13, 2016 7:58 AM in response to marcibroby robert2k,iPhone 6S Plus 64GB, after 1 month no sound on speaker. I did hard reset, reset all settings, restart and Bluetooth ON/OFF.
My solution was simple: Open YouTube and press play, will be no sound, switch quickly to phone SETTINGS/SOUNDS and move volume bar once sound still play ringtone switch back to YouTube and press PLAY, this way sound back on my iPhone. I decided to share this in case may help someone else.
Robert
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Mar 26, 2016 6:18 PM in response to bokoneby krez56,That did help my phone for a while. Same issue as the first post. Volume toggle is on and volume is set to the highest level, but no sound. I've tried toggling the mute switch, changing the volume, and turning bluetooth off and on. Bokone's solution usually works, but failed this morning. As did rebooting the phone; something that has also helped in the past. What finally worked was inserting a cable int the audio jack. Once I removed it, sound! I almost never use the audio jack, and the loss of audio has not been related to using it.
I hope a fix is found for this soon. I've missed texts and calls after audio has mysteriously disappeared. Sometimes I depend on my iPhone to wake me in the morning. A lack of audio would be very bad in that situation.
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Apr 25, 2016 3:34 PM in response to LaraStoneby KgeorgeR,Purchased a brand new iPhone6S. Worked great at first but then the call/text sound stopped. Troubleshot, retroeed, restored from a backup, even started from scratch and builkt the phone from the ground up- added back apps, music, photos, etc. Took two days. The problem cam back. Then I turned off the Bluetooth. With Bluetooth on, any of my headphones in range were getting the TONE and the phone would only vibrate.
It was the Bluetooth.
Problem solved.