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I keep getting unwanted pop-ups in Safari and my computer has been slower than ever.

I have an OSX Version 10.9.5 (MacBook Air, processor 1.4 GHz Intel Core i5, memory 4 GB 1600 MHz DDR3), and I keep getting unwanted pop-ups in Safari and my computer has been slower than ever. I have blocked pop-up windows and removed the cookies, however it did not fix the problem. Ever since I clicked on the link tubeplus.me my computer has been getting these pop-ups and on the google search engine I get unwanted/weird ads.

Does this mean I have a virus? How do I fix this?

MacBook Air, OS X Mavericks (10.9.5)

Posted on Oct 1, 2014 2:28 PM

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4 replies

Oct 1, 2014 4:59 PM in response to xospina

From what you describe, you may have inadvertently installed adware. Eradicating it is simple and you don't have to download or install anything to fix it. It's not a virus. Blocking pop-up windows and removing cookies does not generally help.

For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.

Oct 1, 2014 5:19 PM in response to xospina

There is no need to download anything to solve this problem.

You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.

Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data before proceeding.

Step 1

From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

Reset the home page and default search engine in all the browsers, if it was changed.

Step 2

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchAgents/com.vsearch.agent.plist

Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with each of these lines:

/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin

Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine item from mplayerx.org.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.

You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Oct 21, 2015 9:00 AM in response to Linc Davis

Hi, I'm using a MBP v10.9.5 OS X 2.7GHZ Intel Core i7 with 8 GB 1333 MHz DDR3 processor.


I've been constantly getting weird pop ups and new tabs open by themselves each time i search something on Safari.


I tried using your method but I'm stuck at the part below:


/Library/LaunchAgents/com.vsearch.agent.plist

Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password."


When i right click on to that link, and click reveal in finder - it just says " The operation can't be completed because item cannot be found."

Any tips Linc??

I keep getting unwanted pop-ups in Safari and my computer has been slower than ever.

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