HT201394: Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

Learn about Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus
GeneFK
Level 1 (0 points)

Q: Since I updated to iOS8 my iPhone locked out in iTunes lock mode.  Then I had my iPhone fixed at the Apple Store.  Now i Tunes either does not recognize my iPhone5 or no longer offers the ability to SYNC or BACKUP my iPhone.   DEVICES does not work.

Since upgrading to iOS8 iTunes no longer recognizes my iPhone5 when I connect to SYNC or BACKUP my iPhone5.  Thus, these features are no longer available.  When I click on the DEVICES tab, the window is dim, and will therefore not allow me to SYNC or BACKUP my iPhone5 on my iMac.  I use iTune 11.4 and iOS8.

 

genefk@q.com

iPhone 5, iOS 8, iTunes no longer SYNCs or BACKs UP

Posted on Oct 1, 2014 3:32 PM

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GeneFK

Q: Since I updated to iOS8 my iPhone locked out in iTunes lock mode.  Then I had my iPhone fixed at the Apple Store.  Now i ... more

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  • by GeneFK,

    GeneFK GeneFK Oct 1, 2014 3:36 PM in response to GeneFK
    Level 1 (0 points)
    Oct 1, 2014 3:36 PM in response to GeneFK

    After the first install of iOS8 my iPhone5 locked up with a picture of a cord connected to a device linking to iTunes.  After taking my iPhone5 to the Apple Store, an Expert was able to get my phone operational again.  However, when I returned home I found I no longer had options in iTunes to SYNC or BACKUP my iPhone5.  I suspect that ITunes does not recognize my IPhone any longer.  For the past 1.5 years I have no problems updating or syncing my iPhone…it was only after I upgraded to iOS8 last week.

  • by Ngovani27,

    Ngovani27 Ngovani27 Oct 1, 2014 3:55 PM in response to GeneFK
    Level 1 (10 points)
    Oct 1, 2014 3:55 PM in response to GeneFK

    Sometimes it helps using the original cable the phone came with. I had this problem where my would only charge with third party cables. I had to use the original cable to sync.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 1, 2014 3:57 PM in response to GeneFK
    Level 9 (59,586 points)
    iPhone
    Oct 1, 2014 3:57 PM in response to GeneFK

    See this support document for troubleshooting the iPhone not being recognized by iTunes on the Mac. iOS: Device not recognized in iTunes for OS X