My verizon.net account suddenly stopped working on my Mac Mail?
My verizon.net account suddenly stopped working on my Apple Mail client two weeks ago. It doesn't work on any device including iPhone, iPad, MacBook Air, or Mac desktop. I've gone over the settings with Apple Genius Bar and with Verizon and they both blame the problem on each other. Has anyone else had this issue and do you know how to fix it? According to Verizon and Apple, my settings, including ports and username and passwords are all correct. But I keep getting an "authentication failed" error.
Here is a copy of the logs for my Mail account:
READ Oct 01 19:01:15.724 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
-ERR [AUTH] Authentication failed
WROTE Oct 01 19:01:15.725 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
USER
READ Oct 01 19:01:15.837 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
+OK password required for user
WROTE Oct 01 19:01:15.837 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
PASS ********
READ Oct 01 19:01:19.205 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
-ERR [AUTH] Authentication failed
WROTE Oct 01 19:01:19.205 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
QUIT
READ Oct 01 19:01:19.319 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:pop.verizon.net -- port:995 -- socket:0x6080006d6ea0 -- thread:0x608000c70240
+OK goodbye
Thank you.
Natalie
iMac, OS X Mavericks (10.9.5)