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Q: Unable to Activate iPhone 6 Verizon

Received my iPhone in the mail today.  I tried activating it multiple times different ways (see below) and I still have an iPhone that is useless.

 

I contacted Apple and spent about 30 minutes with them.  They then patched me to Verizon where I spent another two hours.  No luck.

 

Here are the approaches I took and the results:

 

On WI-FI:

  • prompted to enter my billing zip code
  • prompted to enter last four digits of my SSN
  • after pressing Next, received the following error:
    • "Verizon Wirless was unable to verify your identity using the information you entered.  It could be as simple as a typo.  Please re-check your information and try again"
    • Yes, I tried multiple times and yes, I entered the right info

 

Over Cellular:

  • never prompted to enter anything
  • right away said:
    • "Could Not Activate iPhone"
      • "Your iPhone could not be activated because the activation server cannot be reached.  Try connecting your iPhone to iTunes to activate it, or tray again over the cellular connection in a couple of minutes.  You can also try to activate using a WI-FI connection.  If this problem persists contact Apple Support at apple.com/support"

 

Tried via iTunes:

  • went through the same process as the aforementioned steps in "On WI-FI" and got the same results

 

 

Tried Get help activating your iPhone

 

Anyone have any other ideas?

Posted on Oct 1, 2014 10:26 PM

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Q: Unable to Activate iPhone 6 Verizon

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