how do I stop incoming message notifications interrupting a phone call

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Level 1

19 points

how do I stop incoming message notifications interrupting a phone call

I appreciate this issue has been posted many times in the past, but it appears Apple have not addressed it with subsequent OS updates:

When I'm speaking to someone on the phone an incoming message notification sound interrupts the conversation and I can't hear them. I can't find a way of turning off sounds whilst in a call?

Please don't suggest I: turn on airplane mode, turn on do not disturb, put the phone on mute etc. etc, these are modern times and these solutions should not even be considered.

Please help if you can.

Posted on Oct 2, 2014 12:36 AM

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Answer 1

Oct 2, 2014 1:21 AM in response to sjb676

Sorry, you said Messages.

Turn off Notifications in Settings > Notifications > Messages

You might also want to read the iPhone user Guide. It may save you time and frustration as many of these common questions are answered there:

Apple - Support - Manuals

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Answer 2

Oct 6, 2014 6:09 PM in response to sjb676

I COMPLETELY get where you are coming from. I don't understand why there is not a function in settings that is an on/off switch labelled, "mute when phone is in call". seems pretty basic. I can't remember how many times i have had to ask someone repeat what they just said due to getting a notification for either another text message, or an email, or any number of audible notifications I have gotten while in a call with someone. I then have to reach up and manually switch my iphone to mute, which I notoriously forget to switch back on after the call is over. I feel you man, totally.

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Answer 3

sjb676 Author

Level 1

19 points

Oct 2, 2014 1:39 AM in response to Alfred DeRose

Maybe it doesn't effect you if you only receive the odd message here and there, but for people like me that use the iPhone as a work tool and receive constant messages its an issue. Never had this problem with my Samsung S4.

So long as its not a problem for you then everything is OK - great logic.

Will attempt to feedback, but will anyone listen??

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Answer 4

Oct 2, 2014 1:34 AM in response to sjb676

Well, I'm not sure everyone agrees with you. I for one don't find it a problem so I'm not sure there is anything to "solve". It obviously concerns you so maybe it's best to let Apple know this is a feature you would like to see. You can communicate directly with them through their Feedback system: http://www.apple.com/feedback/

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Answer 5

sjb676 Author

Level 1

19 points

Oct 2, 2014 1:31 AM in response to Alfred DeRose

Thought so.

Thanks again.

Shame Apple can't solve this one with all the OS updates we've had over the last few years. 😕 ➖

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Answer 6

sjb676 Author

Level 1

19 points

Oct 2, 2014 1:26 AM in response to Alfred DeRose

Thanks for your replies.

If I turn off message notifications then I won't hear them at all, even when I'm not using the phone? These seems like another of those work arounds instead of turn them off when phone is operational?

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Answer 7

Oct 2, 2014 2:05 AM in response to sjb676

I do use the iPhone as a work tool and receive many messages a day. Often when on a call. I choose to simply turn off the sound and keep vibration on.

The Feedback system is there for this purpose. They will listen, but that does not mean they will implement it. But then again, there may be zero chance of that if you don't request it.

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Answer 8

Oct 2, 2014 1:18 AM in response to sjb676

Turn off Call Waiting in Settings > Phone > Call Waiting

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Answer 9

Oct 2, 2014 1:29 AM in response to sjb676

Yes, doing so turns off notifications altogether. If you still want notification, then just turn off the sound.

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