Apple doesn't have an attitude of "fix it yourself" ... but rather they have an excellent "Apple Support" page and you can go there.
http://www.apple.com/support/
However, you didn't choose to go there, but you picked to go to the area where "users help other users". If you don't like the idea of "users helping other users" ... then don't post here ... go to Apple Support.
ALSO ... many people (and me, too) go to the "Genius" at the Genius Bar in the Apple Store. Again, that's not a "fix it yourself" attitude ... but some of the best support in the industry, per many surveys done with users who have taken advantage of it. All you need to do is "go there" ... :-) ...
http://www.apple.com/retail/geniusbar/
A future suggestion to you ... if you don't like the idea of "fix it yourself" ... remove this forum from your links and don't come here any more ... and go to Apple Support. They're more than happy to help you there.