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iPhone 6 won't sync all songs after iOS 8 update

This was in an iPhone 4s post but I'm seeing it with newer devices also so I reposted my comment.

Just got new iPad Air and iPhone 6 trying to sync with my MBP. Playlists won't all transfer properly. It deleted the contents of 2 playlists. Movies won't sync and when I select movies in the tab music becomes unselected and back and forth we go. I spent 5.5 hours (yes 5.5) at the Apple store with a very knowledgeable Genius. We tried everything.

Last night I successfully synced my iPad Mini and my iPhone 5s with the MBP, then restored to my new iPhone 6 and iPad Air. Over and over, only some songs came through and no movies or books. Today I tried again and with movies unchecked, most of my play lists synced, but could not get movies to transfer. Among all other attempts, we installed a clean copy of iTunes and also rebuilt all my preference files. In the store, we also added a "test" playlist with 1 song that transferred, when I got home I added my own and deleted "Test", but when I synced, "Test" was still there on the 6 and Air and my new list was not but still on the MBP. We did hard resets, diagnosis software, trial and error and all error. Just when it seems to work, it doesn't. I emphasize I had 5.5 hours of undivided attention from the best tech at the store. No fixes worked reliably.

I then synced my old nano and all the playlists came through fine. The tech and I are convinced that its a programming glitch between playlists and multimedia (movies.) Nothing else is affected on my MBP or other devices and it only affects syncing to the new units. Since I have all my other stuff, contacts etc and enough music, I guess I'll just wait till Apple gets it right and issues an update. My computer is fine and my devices couldn't both be defective. It was hanging on apps syncing but we manually told the iPad to download fresh copies.


At the Genius Bar, we tried everything possible. We had 4 Geniuses involved and can't solve it. I own or administer about 35 apple computers/devices and have worked on macs and repaired them for years (since my original Macintosh- that still runs). Never an issue like this.


This problem involves: MBP 2.4 Ghz i7- 10.9.5, 16g ram, 500GB SSD, NEW Iphone 6 64GB, NEW Ipad Air iOS 8.2 32GB

iPhone 6, iOS 8, IPad Air, iOS8

Posted on Oct 2, 2014 7:18 PM

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Posted on Oct 4, 2014 4:34 PM

Here's what worked for me. I've had this issue a few times, between iOS 6-8 and iPhone 5S to 6 (just today with the new phone).


FIRST - BACKUP FIRST

  1. Make sure your iPhone/iPad/iPod is backed up using iTunes. Use the cord (not WIFI).
  2. Be sure to "Transfer Purchases" as well.
  3. Sync and backup the device.

NEXT - FIX MUSIC SYNCING ISSUES

  1. Now, in iTunes, highlight the device, click the "Music" tab, and uncheck (click to uncheck) the "Sync Music" check box.
  2. Sync again.
  3. Then, turn off the device and restart it.
  4. Also close iTunes and restart the computer.
  5. When everything is ready, open iTunes and Sync the device again.
  6. After this time, highlight the device in iTunes, click the "Music" tab, and check (click to check) the "Sync Music" check box.
  7. Uncheck all of the previous music items in the list below the check box. Try only one playlist, artist, or album in the beginning.
  8. Sync again and you'll see it works.


Hope this works for you!

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Question marked as Best reply

Oct 4, 2014 4:34 PM in response to Mark Bishop1

Here's what worked for me. I've had this issue a few times, between iOS 6-8 and iPhone 5S to 6 (just today with the new phone).


FIRST - BACKUP FIRST

  1. Make sure your iPhone/iPad/iPod is backed up using iTunes. Use the cord (not WIFI).
  2. Be sure to "Transfer Purchases" as well.
  3. Sync and backup the device.

NEXT - FIX MUSIC SYNCING ISSUES

  1. Now, in iTunes, highlight the device, click the "Music" tab, and uncheck (click to uncheck) the "Sync Music" check box.
  2. Sync again.
  3. Then, turn off the device and restart it.
  4. Also close iTunes and restart the computer.
  5. When everything is ready, open iTunes and Sync the device again.
  6. After this time, highlight the device in iTunes, click the "Music" tab, and check (click to check) the "Sync Music" check box.
  7. Uncheck all of the previous music items in the list below the check box. Try only one playlist, artist, or album in the beginning.
  8. Sync again and you'll see it works.


Hope this works for you!

Oct 4, 2014 5:55 PM in response to kcuttsjr81

I followed the steps and only selected my new playlist that had not previously synced and 1 that had. The new one worked, the old one appeared full but nothing played. When I followed the steps again, no additional results. 1 movie worked during the first sync for the first time the next time it failed to play. I tried again not syncing movies or podcasts and music still remained the same. Yesterday I was sometimes getting different results with each sync. Odd though, nothing else is affected on the devices and MBP.


There is a possibility that iOS 8 and or 8.2 was corrupted/interrupted downloading to my MBP. The devices were updated first independently then restored though. When I synced with my old iPod, everything worked great. If iOS 8.2 was corrupt on the sync thing, wouldn't it have affected that too?


We even reinstalled iTunes on my MBP. I wonder if I could get a clean copy of iOS 8 on both devices from Apple.com then restoring them would help. I'm not sure if the sync or restore replaces the core software and/or how to get iOS 8.2 fixed on my MBP if its corrupt. Servers were very busy when I loaded it. 7 actually quit several times and 8 was no better. 8.2 seemed to load ok but who knows for sure.


Any other suggestions would be appreciated.

Oct 7, 2014 9:04 AM in response to Ryan Stoughton

Update: Today I moved my entire iTunes library to my IMac at work (3.2Ghz i3 16gb, 27" mid 2010 model up to date software) then did the following:

New iPad Air: Restored as a new device, then synced.

Iphone 6: Just synced.

Both devices yielded the same result: All music and playlists transferred perfectly (as far as I can tell) all 1240 songs and 22 playlists. Everything else works except videos this time. So I now have all my music, books etc. At least I now have working music libraries. I'm not sure what this points to. Looks like maybe a glitch(s) with certain model year MBPs and IMacs.

None of the other fixes posted on the web have worked for me. Interesting that it affects both new devices and not my old ones. 5s and iPad Mini work and sync fine.

Oct 7, 2014 9:54 AM in response to Mark Bishop1

For anyone experiencing this problem, I may have the fix. I was so frustrated by my iPhone's inability to sync that I wrote directly to Tim Cook last Saturday ... and was somewhat surprised (shocked, even!) when I was contacted by a member of the iTunes/iOS engineering team on a Sunday morning.


What I learned was that if you have duplicates of purchased songs in iTunes, this can cause the sync to quietly fail, resulting in nothing (or only some things) getting synced. This is a bug in iTunes/iOS (not quite sure which, though I suspect iTunes), and it will be fixed in the next update.


In the interim, find and remove any duplicate purchased songs, and the problem may fix itself. Here's my full write-up of the problem and fix.


-rob.

Oct 8, 2014 8:00 AM in response to randomguy_42

Thank you randomguy_42! Deleting duplicates completely fixed the problem! (Audiobooks and all music not purchased form iTunes would not sync to iPhone 6). I have been working on this problem for a week, been to the Genius Bar twice, etc., to no avail. I checked the message boards last week and there were no posts/answers to this problem yet. As a last resort, I just checked again and and saw your post! BIG shoutout to TIM COOK for his response (and the engineering team)! Of course, being a fellow Auburn graduate, I'm not surprised 🙂 , so a big WAR EAGLE to Tim! Thanks again, for taking the bull by the horn and posting!

Oct 8, 2014 8:49 PM in response to randomguy_42

Hi Rob,


I have an issue where none of my playlists will sync at all.

(Or if I turn iMatch on, the play counts will not sync.)


Do you know if it matters if the songs are on the same album or different albums?


An example of the duplicates I have would be a song being repeated on: 1. Its original album; 2. the artist's "greatest hits" album; and 3. a "live" album.


I do not have any "exact" duplicates, as I'm usually pretty good about clearing those out when they happen, or preventing them in the first place. Plus, I check regularly.


Thanks In Advance.

Oct 9, 2014 12:32 PM in response to Mark Bishop1

Same issues here with a 6+. I use dynamic playlists to manage my music (items with a play count of 0 are loaded onto the device, for example) and when I was using a 4s, I updated every night to remove the played tracks and add any new ones. I've wiped the 6+ twice already, synced the phone both with and without the music, and manually deleted the playlists on the phone.


At best, I get a day of a normal sync, but the next time everything goes haywire again. Reloading a 128GB device takes hours and having to do it over and over again is frustrating. I've also noticed iTunes re-tagging tracks that I purchased in the iTunes store and then changed the tags to "correct" spellings, years, or other data, either restoring their original values or changing to entirely different ones!


This time, the phone decided to only include tracks that were purchased from the iTunes store in the sync and left everything else off!

Oct 11, 2014 10:29 AM in response to randomguy_42

This is very frustrating as I have just purchased a audiobook for my commute the day before I purchased the iPhone 6 and I see a shadow copy of it when I hook I my phone to my macbook in iTunes but I can not find the book anywhere on my phone. There is no option to see audio books in Music app. As well as none of my play lists will sync over.


Glad to hear they are working on a fix but this is just an annoyance for such a costly set up.. Between the purchases of iPhone, the music, the computer and having the ability to get them all to work together and then it just won't is AHHHHHHHH


I will say I am thankful that it is happening to me and not my bosses because that would be way to hard to explain to them 🙂

Oct 11, 2014 3:50 PM in response to Mark Bishop1

Long time listener, first time caller. I think I have a fix.


Spent the day trying to sync 128GB iPhone 6. MBP, latest and greatest of everything. Maddening experience. After arranging all of my apps and settings and trying to move my music over I kept getting "can't write to disk" or "waiting to apply changes" or "waiting to sync" and it would just spin and hang and mock me. Just could not get my songs over. Tried the duplicate songs thing, no dice. I'll walk you through my steps because I'm not super technical and I'm not sure exactly what I did that fixed it, perhaps just the order. First thing's first, don't be all hung-ho and just check everything and expect it to sync in one sitting. It does't seem to like that.


-Made sure all software was up to date on both iPhone and computer.

-Started from scratch, wiped the phone. Take 2. Started from the beginning.

-Turned it on and set it up.

-Restarted computer.

-Opened iTunes.

-Plugged in phone.

-Synced Apps first, just the apps. Success.

-Synced my videos. Success.

-Synced my books. Success.

-Synced JUST the purchased songs from iTunes (not everything) - I figured those should be seamless. Success.

-Synced 1 (read: ONE) easy playlist, with one album, 10 songs. Success.

-Synced ONE playlist at a time. Success

-Synced Photos - ERRORS!! - some videos from previous iPhone's wouldn't copy, even though I OK'd passed the error the iPhone never really picked it back up. It just sat there. Ejected the iPhone. Saw what photos were on there and that's what I have to live with.

-Uncheck Synced photos in iTunes.


...anyway, 8 hours later. I've got all my apps. vids and songs and most of my photos.

iPhone 6 won't sync all songs after iOS 8 update

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