You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Folder from documents by Readdle impossible to delete on iCloud

I wanted to use Documents 5 by Readdle App but it didn't really met my expectations. This app added a folder on my iCloud drive session that I can't get rid of... All my other folders can be selected to be deleted but not this one... How can I do? I tried to reinstall the app to delete it from it hoping it would do the same but when I checked on iCloud drive on the web the folder was still here...


Or is there anyway to clean my iCloud drive?

iOS 8

Posted on Oct 3, 2014 3:35 AM

Reply
21 replies

Oct 20, 2014 3:23 AM in response to Rjslflk

I think it is an iCloud issue. I informed Apple of this issue during beta testing requesting a reset button in iCloud Drive (there used to a reset when it was Documents and Data in Mavericks and iOS8).

I have all sorts of orphan folders from FileApp to Readdle. You can trash them using the Windows Control Panel for iCloud but they reappear again immediately.

Oct 20, 2014 11:58 PM in response to Csound1

Nope They just said the problem was with the Icloud drive which I suspect to be right since there is the same problem with other apps like Scanbot... Even if you deactivate these, the app still remains in Icloud drive... Apple really needs to find a way to get rid of them, otherwise it will be such a mess in everybody's Icloud drive after trying a bunch of apps.

Oct 22, 2014 12:22 PM in response to Rjslflk

Same problem here. I think I've deleted in every possible way and it just keeps popping up in the iCloud Drive folder.


For now, I'm going back to Google Drive because this isn't working like it should be. iCloud Drive should be like Google Drive, Dropbox, etc. This isn't a cloud drive folder, this is just like it was before, only worse. I'd rather go back to the old cloud storage within the apps (iWorks and such) instead of this cranky iCloud Drive.


Besides that, every 'good' app on your iPad and iPhone that can use iCloud Drive is just a pain to open documents. Good Reader, Documents (Readle), PDF Expert, etc.; it takes ages to open a simple one page PDF document within iCloud Drive.

Sorry, but Google Drive does a lot better job then iCloud Drive.

Oct 31, 2014 3:16 PM in response to Rjslflk

I'd add I'm having the same problem with Together 3. I've got three folders now, I delete them, and they return. I've deleted Together from all of my devices too, just to get rid of them. They keep coming back. Plus they don't even sync right. So I don't think it's a specific app developer. I think it has something to do with iCloud Drive.

Nov 7, 2014 9:37 PM in response to Rjslflk

I figured this out as I had the same problem.


First off to the guy who said that his iCloud folder in a browser doesn't match the iCloud folder in Finder, that's because the browser shows all folders, even hidden ones. It looks like if you delete a folder that was created by an app in finder, it just changes it to hidden. Any manually created folders get deleted. If you go into browser and individually select each folder, you can't actually delete any that were created by an app, only those that were manually created.


So on to how I deleted the folder.


1) Open a terminal session and go to /Users/USERNAME/Library/Mobile Documents

2) ls -l

3) There should be a folder in the listing that contains the word "readdle", mine was 3L68KQB4HG~com~readdle~CommonDocuments

4) rm -fR 3L68KQB4HG~com~readdle~CommonDocuments

5) Give it a few minutes to sync up and check your iCloud Drive from a browser.


D

Mar 15, 2015 2:06 AM in response to mannheimguitar

Same here. The iCloud drive app doesn't delete the "Readdle file" in the browser application. It seems this is not a real file map but a App library file just like the Pages,iMovie,Numbers,... maps.

So the third party App library files can't be deleted in the browser app. On a 10.10.2 running MBpro the Readdle file is gone in the finder window, better said "hidden".


Is there any solution here dear Apple? Did anyone get an answer from Apple how and when this issue will be solved?

Folder from documents by Readdle impossible to delete on iCloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.