SteelCityRunner
Level 1 (9 points)
iPhone

Q: I cannot uninstall or upgrade icloud 3.1

I am trying to update icloud from 3.1. to 4 on a Windows 8.1 pc.

 

It won't install from the Apple Software Update console, nor from the downloaded updates folder:  I get an error 'The specified account already exists', it then rolls back.

 

I've tried signing out of icloud and uninstalling, but get the same error 'The specified account already exists', it then rolls back.

 

I've tried renaming the Apple folder in c:/program files (x86)/common files to 'Apple.bak', but get the same error.

 

Grateful for help please so I can update it to version 4.

 

Thanks!

Posted on Oct 3, 2014 2:58 AM

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SteelCityRunner

Q: I cannot uninstall or upgrade icloud 3.1

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  • Helpful answers

  • by wally3178,

    wally3178 wally3178 Oct 3, 2014 7:55 PM in response to SteelCityRunner
    Level 1 (0 points)
    Oct 3, 2014 7:55 PM in response to SteelCityRunner

    I'm also having a devil of a time upgrading iCloud 3.1 to 4 on my Win7 x64, I'm receiving the shown message every-time I try to upgrade to iCloud 4 and when I try to uninstall 3.1

     

    I've found that it is pointless asking Apple, they seem to not give a ****, so I thought I'd post my questions here.   Firstly, if I delete the files in C/:Program Files/Common Files/Apple/Internet Services, I am left with a folder Shellstreams.resources and a file Shellstreams64.dll should I remove these?   Secondly how can I remove all references to iCloud from the Registry?   I'm assuming that there is a registry entry causing the message about the specified account.

     

     

    iCloud error.jpg

  • by ryan195,

    ryan195 ryan195 Oct 3, 2014 8:31 PM in response to wally3178
    Level 1 (0 points)
    Oct 3, 2014 8:31 PM in response to wally3178

    I have a similar problem as ios8 and control panel 4.0 seem to caused problem. I solved the problem using this Apple support guide for itune at Apple software on Windows: May see performance issues and blank iTunes Store

     

    My suggestion is (all steps are safe)

    a) First go to filehippo.com and download Cccleaner, run the registry routine "scan for issues" then "fixed all issue.. Then run the uninstall routine under tool tab, try to uninstall icloud control panel. If problem remains, do step b.

     

    b) Download the Autorun program at the Apple support link above, run it, check under winsocks provider tab and see which programs are competing with Bonjour (Apple's service). Uninstall those conflicting programs first. Then inside Autorun->winsocks provider tab, right click on those conflicting program and delete them. Reboot and try to uninstall the icloud control panel again. If step b fails my mojo not strong enough and hope others can help.

  • by SteelCityRunner,

    SteelCityRunner SteelCityRunner Oct 3, 2014 11:13 PM in response to ryan195
    Level 1 (9 points)
    iPhone
    Oct 3, 2014 11:13 PM in response to ryan195

    There are no winsocks conflicts. Cccleaner failed to make any difference

     

    Sorry, why the **** should we have to waste our own time trying to fix this? Apple should release software that actually works!

  • by wally3178,

    wally3178 wally3178 Oct 5, 2014 3:41 PM in response to ryan195
    Level 1 (0 points)
    Oct 5, 2014 3:41 PM in response to ryan195


    Problem fixed.   I backed up my registry then using the 'find' command, I searched the whole registry for iCloud and deleted each entry.   iCloud 4 installed just fine.

  • by TDFenway,

    TDFenway TDFenway Oct 24, 2014 12:15 PM in response to wally3178
    Level 1 (0 points)
    Oct 24, 2014 12:15 PM in response to wally3178

    Having the same problem - deleted everything in registry that the find command found with iCloud but I can not delete this one. what I

     

    Any ideas of what I should do next?

     

     

    CAN_JM.jpg36338102_DWiYOYbx9C3la4ZkLj4TQuMrXMsdFdhk2YEqInaKr-s.jpg

  • by videodaveblue,

    videodaveblue videodaveblue Nov 4, 2014 7:21 AM in response to SteelCityRunner
    Level 1 (0 points)
    Nov 4, 2014 7:21 AM in response to SteelCityRunner

    I too encountered this problem, repeatedly rolling back. I uninstalled icloud, then found it would not install again.

    Resorted to backing up the registry, then in regedit used find 'icloud' and deleted every entry that came up (dozens!). Then downloaded icloud 4.0.1 and installed without problem.

    Thanks to Wally3178 for the idea ;-)

  • by mrimurphy,

    mrimurphy mrimurphy Nov 4, 2014 8:45 AM in response to SteelCityRunner
    Level 1 (0 points)
    Nov 4, 2014 8:45 AM in response to SteelCityRunner

    Same problem here...

    Apple need to give support

    It's not fixed in icloud 4.1.

     

     

    Cloud 3.1 operates OK...

  • by AhmedJassat,

    AhmedJassat AhmedJassat Jun 7, 2015 6:03 AM in response to SteelCityRunner
    Level 1 (0 points)
    Jun 7, 2015 6:03 AM in response to SteelCityRunner

    Hi.

     

    I am currently part of the Windows 10 Pro Insider Preview community and have the respective operating system installed.

    However, i am unable to uninstall iCloud 3.1 from my device as it gives a "Specified Account already Installed" pop up notice while uninstalling and the uninstallation rolls back.

     

    Please advise,

     

    Sincerely,

    AJ

  • by aöljdf,

    aöljdf aöljdf Dec 4, 2015 5:30 AM in response to AhmedJassat
    Level 1 (0 points)
    Dec 4, 2015 5:30 AM in response to AhmedJassat

    I had the same problem on Win 7 and even on the upgrade to Win 10. Could'nt update the installed or remove "icloud 3..." This way I solved the problem www.howtogeek.com

     

     

    <Link Edited by Host>