HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Bernie_BBQ
Level 1 (0 points)
iPod

Q: My apple identity and password seem corrupted ... the answer to my security question date of birth is wrong, and Apple says they have sent a reset email to my account, but it never arrives ??? where too now?

Hi, I am logged in with my second Apple ID.... but my other Apple ID seems to have been corrupted because it does not have my date of birth correct, and when a password reset email is sent, it never arrives in my emails. Thus I am stopped from accessing my account with no way forward... any ideas?

Posted on Oct 3, 2014 4:45 AM

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Q: My apple identity and password seem corrupted ... the answer to my security question date of birth is wrong, and Apple says they h ... more

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  • by Dah•veed,

    Dah•veed Dah•veed Oct 3, 2014 10:28 AM in response to Bernie_BBQ
    Level 7 (34,741 points)
    Mac App Store
    Oct 3, 2014 10:28 AM in response to Bernie_BBQ

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to www.apple.com/support

    2. Choose Contact Support and click Contact Us

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue

    4. Follow the onscreen instructions