Bui Truong

Q: Apple TV ios 7.0 problems

Finally I've upgraded to iOS 7.0 for my apple TV gen 3. I use my Macbook pro (OSX 10.9.5) for airplay. Both are connect via wifi/wire to the same wifi router.

Everything is still good when streaming. The problem is when I put apple TV into sleep mode, the airplay icon on my macbook appear for a while, then disappear for a while, every time it appears again, the sound/music on my macbook is suddenly reduced then play again. This phenomenon occurs regularly and repeatedly in every 3-4 minutes. I dont know why this happened, it's just occurred after I do upgrade my apple TV to iOS 7.0. Please give me some advices. Thanks in advance.

 

Message was edited by: Bui Truong

Apple TV vs Macbook

Posted on Oct 3, 2014 7:26 AM

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Q: Apple TV ios 7.0 problems

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  • by sterling r,

    sterling r sterling r Oct 6, 2014 7:24 AM in response to Bui Truong
    Community Specialists
    Oct 6, 2014 7:24 AM in response to Bui Truong

    Helo there Bui Truong,

     

    It sounds like you are experiencing unexpected interruptions when Airplaying to your Apple TV. I recommend starting with these steps from the following article, named:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

    1. Restart your Apple TV by choosing Settings > General > Restart.
    2. Try restarting your Wi-Fi router or modem by turning it off and then on again.

    If possible, connect an Ethernet cable and verify your Internet connection. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.

     

    If the issues persist and you have already restarted your computer, I would next verify that your router is set up with the recommended settings for Apple devices using this:

     

    iOS and OS X: Recommended settings for Wi-Fi routers and access points

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling