sfrench
Level 1 (4 points)
iOS Apps

Q: iPhone 4 sees home network but is unable to connect

My iPhone 4 used to connect to my home network just fine, and it still connects with other networks when I'm out and about.

 

But it is no longer able to connect at home. It sees the network, chooses the network and then the spinning ball just spins and spins and spins. I never get the WiFi fan.

 

The problem started after Time Warner Cable forced me to swap out my old modem. My MacBook plays well with the new one, but the iPhone has had problems. There have been a few instances when it was able to join my network, but most of the time it can't.

 

I've rebooted my MacBook, the modem, my Time Capsule and my iPhone repeatedly.

 

Is there some setting I need to be aware of?

 

Thanks for any suggestions you might have.

iPhone 4, iOS 7.1.2

Posted on Oct 3, 2014 11:14 AM

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sfrench

Q: iPhone 4 sees home network but is unable to connect

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  • Helpful answers

  • by griff w,Helpful

    griff w griff w Oct 6, 2014 9:13 AM in response to sfrench
    Level 4 (3,496 points)
    Oct 6, 2014 9:13 AM in response to sfrench

    Hi there sfrench,

     

    You may find the troubleshooting steps Wi-Fi connectivity in the article below helpful.

     

    iOS: Troubleshooting Wi-Fi networks and connections 

     

     Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap  and Forget this Network.
    7. Try to connect to your desired Wi-Fi network. 
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    If the issue is still unresolved

    Follow the steps below for the issue you're experiencing.

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

    -Griff W.  

  • by sfrench,

    sfrench sfrench Oct 10, 2014 7:54 AM in response to griff w
    Level 1 (4 points)
    iOS Apps
    Oct 10, 2014 7:54 AM in response to griff w

    Thanks very much, griff w. :-)

     

    I had tried most of these things, but it's nice to have everything on a single checklist. I'll keep this on hand for future reference.

     

    As it turns out, the fan symbol mysteriously appeared on its own overnight. So I'll leave well enough alone for the time being.

     

    Many thanks, again.