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Calendar event notes entered in IOS do not sync to exchange

I have a user who just upgraded to an iphone 6. When he creates a calendar entry in Outlook, (using exchange with ActiveSync) the entry shows on his iphone. If he creates an entry on his iphone and fills in the Title, Location, and the Notes within that event, and saves it (press Done), the notes do not sync to Outlook but the event (date, time, title, location) does.

- we have removed the calendar and re-added it. not fixed.

- we have double-checked the username/e-mail to ensure it is entered exactly as it appears in exchange (all lower case letters)

- we have confirmed his exchange settings are the same as users who have this working for them.

This was working correctly with his 4s a couple days ago.

iPhone 6, iOS 8

Posted on Oct 3, 2014 12:07 PM

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28 replies

Jul 6, 2017 1:48 AM in response to jisake1

I had the same issue and I resolved it. The main symptom is that the calendar stopped synching (between icloud accounts) once I added a note item to the same invite. Once that happened I noticed that I received email notifications of the meeting update but no change in iOS calendars.


The issue was that the receiving iOS device had conflicting contact information in contacts app and calendar. For example, if I was not careful when I sent a calendar invite I send it to the wrong contact (e.g. J Doe versus John Doe). The name of the recipient needs to match the person in your contact app. Make sure your contact has the correct email saved.


I resolved the issue by (1) looking at the calendar invite and determining the name of the contact is sent it to (2) look for the same contact in my address book and deleted the entry (3) added the correct iCloud email to the correct recipient (4) forced refresh contact (5) force refresh the calendar app (6) close and opened both apps.


Note: this will NOT work on your old calendar events that had this issue. But will on the new events you create. DO NOT USE the cashed entries when creating a new invite. This will reinstate the conflicting calendar info and will cause the problem to reoccur.


Hope that helps

Oct 21, 2014 7:33 AM in response to O'Neal IS

More information on this problem. After creating a calendar entry (with notes) on your iPhone you CAN get the notes to sync to Outlook. You need to open the event again on your iphone and add another character (extra period, a space, etc.) when you save it again, the notes will sync to Outlook.

I confirmed this with IOS 8.0.2 on a 4s and another user in my office confirmed on 8.0.2 on an iPhone 6. This was reported to Apple, but having to go through the myriad of support people, getting transferred, getting disconnected, scheduling a call back, etc... I'm tired of waiting to tell them their problem. I'm not pursuing this any further now that I have a confirmed work around.

Nov 24, 2014 6:42 AM in response to O'Neal IS

Afternoon All,

This seemed to start on the 23rd Sept but I didn't raise it with apple support (8th Oct) since I thought it was just me.


I tried a lot more steps than listed above to try and sort this one and on different devices too (iPad Mini, Air, 4s, 5s, 5, Exchange 2003, 2010, 2013, Server 2008 R2 & 2012/2012R2 just for kicks) with no effect whatsoever.


After going through enough web-chat / phone eventually they wanted to charge to speak to enterprise support as Exchange Activesync is an enterprise product.


Still not working in 8.1.1.


Works fine on iOS 7 🙂


I've given up adding calendar notes on the iOS devices, even with the workaround it's a pain!

Dec 21, 2014 3:08 PM in response to natalka19

I partly followed your instructions and removed the calendar function from the Exchange account (then all synced calendars were removed from the iDevice). Then switched it back on, waited for finishing the initial full sync of all events. Then tested it by creating a new event with some notes. Checked the notes on the sync web service and other connected endpoints ==> no difference.


Apple made this bug, Apple can AND SHOULD fix this bug.

Calendar event notes entered in IOS do not sync to exchange

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