Kuzun054

Q: Iphone 5 and IOS 8 upgrade

I did the latest upgrade to my Iphone 5 and now everytime I'm on a phone call the phone shuts itself off and turns back on with the call still going on.

I'm frustrated, please let me know of the remedy.. I dont have my original IOS backed up.

iPhone 5, iOS 8

Posted on Oct 3, 2014 1:55 PM

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Q: Iphone 5 and IOS 8 upgrade

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  • by Kuzun054,

    Kuzun054 Kuzun054 Oct 6, 2014 10:22 AM in response to Kuzun054
    Level 1 (0 points)
    Oct 6, 2014 10:22 AM in response to Kuzun054

    suprisingly didnt hear back from anyone in Apple.


  • by Brett L,

    Brett L Brett L Oct 6, 2014 11:29 AM in response to Kuzun054
    Community Specialists
    Oct 6, 2014 11:29 AM in response to Kuzun054

    Hi Kuzun054,

     

    So it sounds as if your iPhone is shutting itself down unexpectedly. This has got to be frustrating, and as someone who uses their iPhone pretty much all the time I would be unhappy about it as well. Lets see if we can get you back up and running.

     

    If you are having an issue with your iPhone shutting off unexpectedly, I would suggest that you troubleshoot using the steps in this article - 

     

    iPhone: Hardware troubleshooting

     

    Specifically -

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L