Another "This itunes account is set up to use family sharing with a different icloud account than "

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Another "This itunes account is set up to use family sharing with a different icloud account than "

I saw another thread on the matter but thought I would post because the circumstances are different. Here is how it happened.

I have had an Apple Store account for years and until recently our family has only had our one Mac and my iPhone 4. Thus any purchases we have made on the Apple App Store were made only with this account.

We recently purchased two iPhone 5S's--one for my wife and one for my daughter. Neither had Apple IDs so first we set up my wife's iPhone and created an Apple ID for her. Next we used the Family Sharing feature to set up an account for our "under age 13" daughter.

Because I am still waiting for my iPhone 6 Plus to arrive, and because the iPhone 4 cannot upgrade to iOS 8, and because my Apple ID is the only account with any apps that have been purchased in prior years, I set up my wife as the Family Organizer but when I set up her account, I chose the option to "share purchases from a different account" and entered the information for my Apple ID.

My daughter is able to view my prior purchases on her iPhone, but when my wife tries to view my prior purchases, she receives the message "This iTunes account is set up to use Family Sharing with a different iCloud account than <her Apple ID>."

I hope Apple is reading this. I would be more than willing to help them on this one as this feature is one of the main reasons I put our family on iPhones.

Posted on Oct 3, 2014 6:18 PM

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Answer 1

Oct 6, 2014 10:52 AM in response to JAMiller

I had this problem. I finally figured it out yesterday. Try this:

On the device that is having trouble seeing purchases, go to Settings>iCloud>Family Sharing> Then tap on the user of the device you are on. Under "Family Purchases" make sure it has the AppleID of the person for that device. Mine originally had my husbands AppleID in there (he is the Organizer), but I changed it to mine. That doesn't make it so that the purchases are under me. The purchases remained under my husband, but my ID had to be in this spot for it to work.

After that, I closed settings, then I went to Settings>iTunes and App Store> click on the AppleID and Sign Out, even if it has the right AppleID in there. Then Sign In again using the AppleID of the person on that device. Again-- even if it has the right ID in there to start, still sign out and back in.

See if they show up. If they don't show up still, try doing a restart (hold down power button and home button until it restarts).

They should show up by then, but if they don't, at that point, try to go into iCloud and Sign Out and back in.

I think the key is having the right ID in "Family Purchases". I hope this works for you.

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