crazysuperstar
Level 1 (0 points)

Q: iOS 8.02 upgrade and touch id

Since I upgraded to the iOS 8.02 my touch ID stopped working... Has anyone else had the same problem? I have tried restoring my phone and reinstalling but no luck! Very unimpressed that its happened.

 

I am having occasional issues with the wifi too.... It seems I have been one of the unlucky ones who copped the problems with the upgrade on my 5s.

 

If anyone has any suggestions I welcome them

iPhone 5s, iOS 8

Posted on Oct 4, 2014 5:57 AM

Close
crazysuperstar

Q: iOS 8.02 upgrade and touch id

  • All replies
  • Helpful answers

  • by norm123,

    norm123 norm123 Oct 7, 2014 6:27 AM in response to crazysuperstar
    Community Specialists
    Oct 7, 2014 6:27 AM in response to crazysuperstar

    Hello crazysuperstar,

     

    Lets take a look at the two articles below to continue troubleshooting your issues with Touch ID and Wi-Fi not working properly. I know it may seem silly, but make sure that your hands and Touch ID button is clean as that can be a reason why it is not responding. As far as your Wi-Fi, try removing the network from your iPhone and then rejoining it.

     

    Using Touch ID on iPhone

    http://support.apple.com/kb/ht5883

    Resolving issues with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and verify that:
      • iPhone Unlock or iTunes & App Store is on.
      • You enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your iPhone to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap the Information button and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
    8. Note: You may need to enter your Wi-Fi password again if your network requires one.
    9. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    10. Update your device to the latest version of software.
    11. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    Regards,

    -Norm G.